Collections – With extensive experience delivering and receiving millions of contacts focused on enterprise revenue recovery, MessageBroadcast automated collections programs deliver a high performance, low cost alternative to other methods of contact. Our collection programs are configurable to accommodate any escalation process. These programs result in reduced costs of recovery, report higher collectibles and yield a greater penetration in a shorter period time. Interactive collection messaging can be delivered through any of our multi-channel services. Messages may also include customer specific information using our proprietary custom messaging engine. Interactive payment collection also offers a powerful way to decrease call center costs while improving operational efficiencies.
Appointment Notification Scheduler – MessageBroadcast’s automated appointment notification solution provides a powerful platform to remind consumers of appointments, service or any other scheduled event. These friendly, proactive notifications provide assurance to the consumer while strengthening trust and loyalty in the enterprise. Enhancing this further, MessageBroadcast offers automated schedule modification, allowing consumers to change or update the status of their appointment. Together, this fully automated Appointment Notification and Scheduler solution reduces call center costs, cuts operational expense, decreases truck rolls while yielding a greatly enhanced consumer experience.
Security Privacy – Our security alerts and notification platform delivers critical information to help mitigate the impact of Identity Theft and Fraud. This pro-active, rapid response solution delivers critical information to the consumer within seconds of receiving an incident trigger. Additionally, MessageBroadcast’s unique communication platform allows each consumer to select and then receive security alerts on their channel or channels of choice (voice, SMS, email, Desk Top Alert). This channel flexibility and user preference greatly strengthens the critical link needed to help reduce the impact from this pervasive problem. Our platform also allows the consumer to interactively respond to any security situation, helping to further reduce impact. Beyond limiting exposure and risk, security notifications yield substantial cost savings from reduced call center impact. As an SAS-70 Type II certified secure and PCI compliant provider, MessageBroadcast operates a trusted platform benefiting the enterprise and the consumer alike.
Fulfillment – Enhancing the consumer experience is the key to sustained loyalty. In today’s fast paced world, this translates into providing the consumer with a differentiated experience through proactive information. From a fulfillment perspective, the range of options to enhance the consumer experience is extraordinary. MessageBroadcast’s automated multi-channel fulfillment platform compliments nearly every consumer activity from travel plans to purchase / order verification. Adding our consumer channel preference solution to the process offers yet another layer of consumer experience enhancement. Whether used to enrich an eCommerce experience or provide critical health and wellness information, automated fulfillment notification harnesses the power to enhance the relationship and differentiate your position in the market. At pennies per contact, this exceptionally cost effective solution will significantly reduce costs currently associated with traditional fulfillment while increasing consumer satisfaction exponentially.
Account Activity Alerts – Delivering proactive information to the consumer about account activity provides a wide range of compelling benefits. Allowing the consumer to receive this information over the channel or channels of their choice adds yet another level of satisfaction. For the consumer, requested information is delivered as it happens; account balance, overdraft, change to account status, account thresholds, etc. Implementing this enhancement builds loyalty while improving the consumer experience. To the enterprise, alerts reduce contact center costs, mitigate risk and reduce the frequency of other forms of costly contact. Applicable to Financial Services, Insurance, Stock Trading, eCommerce, Health Care, Retail and virtually any industry, proactive account alerts provide market distinction and take CRM to an all new level.
Customer Feedback Surveys – Measuring consumer satisfaction is critical, yet costly. Paper surveys are impacted by slow delivery and ever rising costs of deployment. For just pennies per contact, MessageBroadcast offers a rapid deployment, high penetration survey solution. Leveraging our multi-channel interactive communications platform, statistically significant numbers of consumers can be reached in just hours. Our survey platform offers the ability to include consumer specific information and skip logic, thus increasing the relevance to each individual consumer. Using our telephonic channel for survey delivery allows the consumer to provide verbal feedback about their satisfaction. Extraordinary insights are gained using our technology to capture this “Voice of the Consumer,” (Open ended response capture). Our survey platform is supported by a robust and comprehensive analytics engine. This offers a substantial depth of survey reporting. Taking this even further, reports and analytics may be made accessible in real-time using our secure web services.