America’s top companies use MessageBroadcast
to gain competitive and economic advantage.
We provide strategic value for a blue chip list of Fortune 500 companies. MessageBroadcast makes it possible to proactively manage and personalize every form of customer interaction and transaction on a mass scale, across entire relationship cycles. The result: increased loyalty, reduced contact cost, and brand differentiation.
Several of the top four U.S. financial firms use our multichannel network to manage and deliver hundreds of thousands of daily alerts and notifications. We’ve saved one of the nation’s largest telecommunications companies $49 million with proactive contact programs that deflect calls and create operational efficiencies while improving the customer experience. Industries we serve include:
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Financial Services
One of the country’s top financial service firms uses MessageBroadcast to differentiate itself as a market leader, offering personalized services such as balance alerts. New studies (and our clients’ results) prove that ease, proactive helpfulness and reduced customer effort correlate directly to loyalty and spending.
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Telecommunications
MessageBroadcast is the automated platform relied upon by 80% of US telcos because the benefits go far beyond the $49 million we save one major telco. Our network strategically unifies communications for different lines of business and divisions, such as broadband/internet, mobile, landline, content delivery, appointment scheduling and A/R, so all speak with the same brand “voice”.
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Entertainment
Cable MSO’s personalize and automate subscriber relationships and promotions to reduce churn and increase revenue-per-subscriber. Service quality is upgraded with interactive automated scheduling. A branded channel on the subscriber desktop showcases supplier content and becomes a value-add in carriage negotiations.
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Healthcare
Our solutions help healthcare providers, pharmaceutical companies, pharmacies and corporate benefit managers automate messaging quickly, easily and at lower cost while meeting the requirements for patient records security. Examples: appointment reminders, lab results, drug recalls, and open enrollment package follow-up. |
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Insurance
Nationwide insurance carriers use automated proactive messaging to interact with both consumers and agents. Consumers can opt-in to receive premium quotes, “finish application” reminders, $$ saved per appointment each month as well as relevant marketing messages. Inbound, customers can use IVR to check application status or get claim updates. Result: lower contact costs, more positive experiences and increased revenue.
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Utilities
Our network platform supports current and future “smart grid” initiatives: off-peak “opportunity” alerts, usage updates, energy conservation, remote meter reading (real-time transparency), and more. A number of major utilities have reduced collection costs and improved cash flow with automatic messaging and payment options (IVR).
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Real Estate
National real estate franchises come to MessageBroadcast to synchronize and personalize communications to three constituencies: agents, consumers, and owner/brokers. Proactive alerts, information and training are triggered at each stage of the sales cycle from lead to listing to closing. More relevant agent communications, keyed to career stage, events and channel preference, increase production. |
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Government
Our multichannel automated programs have proven effective in increasing the success rate for the collection of delinquent taxes. A helpful approach is taken, in which the taxpayer is contacted on multiple channels and offered options ranging from payment via IVR to a consultation with a “live” representative to get clarification and set up a payment plan. Results have been double or triple goals and expectations.
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Ecommerce and Retail
In addition to issuing multichannel transaction-based communications, from order confirmations to notifications, MessageBroadcast reduces website abandonment and increases close-rate on complex online transactions with our unique Talk to an Expert program, which connects the customer instantly with the right “expert”.
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