Ecommerce and retail

In addition to issuing multichannel transaction-based communications, from order confirmations to notifications, MessageBroadcast reduces website abandonment and increases close-rate on complex online transactions with our unique Talk to an Expert program, which connects the customer instantly with the right “expert”, at a time selected by the customer, with no waiting or holding.

A better customer experience and a unified brand image

Provide customers with a unified brand experience wherever they are in the world, and whether they are online or in a physical store location. MessageBroadcast’s automated platform gives you a unified view of each customer, and gives each customer a unified view of your brand. Reduce both contact costs and customer effort. Buying from you becomes more personal and more pleasurable.

• New customer activation: Welcome customers with an interactive module that captures channel preferences for each type of communication. Give them the opportunity to opt-in for personalized notifications about sales, new products and promotions.
• Transaction confirmation and status: Automatically confirm orders and deliveries on the channels each customer prefers. Notify customers of out-of-stocks and order status, reducing inbound order status calls.
• Online customer service: Use our Talk to an Expert solution to bring a personal dimension to online self-service. When customers are online and need help, we connect them to the right “expert” on the phone in real time – whenever the customer specifies. The connection is immediate – no hold time. It’s much more effective than chat. Eliminate website abandonment and increase close-rates for online sales by adding the same kind of personal service and advice a customer gets when shopping in a physical store. Turn the “2D” online experience into 3D!
• A/R management and collections: Our automated A/R management programs have improved payment and collection cycles by as much as 80% while saving time and reducing costs. In survey after survey, a large percentage of customers say they prefer automated notices and interactive payment options over contact by a “live” person.
• Marketing communications: Once customers have opted-in, deliver information about sales, new products and offers, automatically customized to each customer’s interests and purchase patterns. Up-sell and cross-sell across your product line.