Healthcare: Providers, insurance, pharma and corporate

Our solutions help healthcare providers, pharmaceutical companies, pharmacies and corporate benefit managers automate messaging quickly, easily and at lower cost while preserving the privacy and security of patient records. Examples: appointment reminders, lab results, drug recalls, open enrollment package follow-up.

Improve patient relationships, reduce administrative costs and maintain confidentiality

Coordinate automated communications on multiple channels while maintaining patient confidentiality. Our event-based, proactive solutions interface exclusively with data streams relevant to each patient-specific message, rather than requiring comprehensive access to secure patient records. This reduces risk. Plus, you improve patient outcomes and cash flow at a lower cost-per-contact.

• Proactive alerts and notifications: Tell patients what they want to know, on the channel of their choice, before they even need to ask. From lab results to new generic drug options, personalize any number of interactions every day without the cost of a “live” phone call. Provide insurance payment or application status.
• The right information –automatically: From denied claims to high deductibles, insurance and payment issues can impact both relationships and revenue. Now you can reach out to patients proactively. Automatically provide and collect the information necessary to resolve issues (including insurance authorization) before they occur. Free up your staff, improve cash flow and increase patient satisfaction.
• Appointment reminders, recalls, or enrollment: Automatically personalize messages such as appointment reminders, drug recalls, or open enrollment package follow-up. Give patients an interactive means to respond – including changing appointments.
• Surveys and clinical trials: Easily identify and reach out to patients in your database who quality for trial cases or counseling sessions. Conduct surveys or verify service automatically, issuing both the “call to action” and the survey itself on multiple interactive channels without a live interviewer.
• Your own broadband channel on the patient’s desktop:  Use our broadband Desktop Alert and email channels to provide rich media educational material and tips related to a patient’s condition or course of treatment. Set automated triggers to send the right information to each patient: correct use of devices, medication, lifestyle change, pre-natal care – the possibilities are infinite.
• A/R management and collections: Is a payment overdue? Our automated A/R management programs have improved payment and collection cycles by as much as 80% while saving time and reducing costs. In survey after survey, a large percentage of customers say they prefer automated notices and interactive payment options over contact by a “live” person.
• Online customer service: Use our Talk to an Expert solution to bring a personal dimension to online self-service. For example, using our Submission tool, we can connect the patient to an expert in real time or at a time the patient requests. Patient-reported feedback can thus be incorporated easily into treatment protocols. Issues can be addressed early on, even reducing the potential for unnecessary emergency room visits.
• Marketing communications: Once people have opted-in, deliver information about new opportunities, products and offers, automatically customized to each patient.