Voice – MessageBroadcast inbound and outbound voice messaging delivers definitive unicast (one-to-one) and broadcast (one-to-many) communications. Using the Live Agent Transfer (LAT) feature during live calls, end users reach specific, designated locations or representatives.
SMS or Text Messaging – For Short Message Service (SMS) and text messaging in an interactive mobile communications environment, MessageBroadcast supplies ideally customized applications with preferred, multiple interactive variations between enterprise and consumer.
Email – The MessageBroadcast enterprise-class email platform provides robust delivery and reporting capabilities, database, un-subscriber, and bounced email management.; and includes features for personalization, rich media (audio/video), multiple file attachments, and avoiding blacklisting.
Desk Top Alert (DTA) – MessageBroadcast’s highly effective broadband tool perfectly places branded content directly on the user’s desktop. This is an opt-in solution for one recipient or distributing mass media to multitudes: from rich text, photos, hyperlinks, and .html pages, to audio announcements, music, and videos.
Interactive Voice Response (IVR) – Designed for inbound and outbound applications, MessageBroadcast can configure IVR systems as high-performance, uniquely and incisively intuitive, navigational tools to accommodate any enterprise requirement.
Click-4-the-Expert – This powerful web-based MessageBroadcast fulfillment tool is impeccably consumer-preference driven and has a flawless, user-friendly interface. It delivers efficient call routing and contact-center resource management, and an improved, hassle-free, consumer online experience.
Survey Services – MessageBroadcast designs an extensive range of Customer Feedback Tools that deliver actionable intelligence. Comprehensive real-time survey attributes include multi-factor authentication, customized dialogue structure, customer-data response capture, and dynamic routing.
Reporting and Analytics – Highly intuitive and custom-crafted to yield the most comprehensive and flexible access to consumer response data, the MessageBroadcast platform provides real-time access to actionable information.
Multilingual Services – With a platform that supports messaging in a multitude of languages, MessageBroadcast utilizes professional, multilingual voice talents that provide enterprises with a vast range of choice in language and gender.
Network Enhancement – For substantial cost savings and maximum efficiency, MessageBroadcast’s value-added services include automated message routing, message throttling, and transfer line monitoring tools designed per enterprise parameters from the straight-forward to the most complex.
WEB Development – As a cost effective solution that also reduces impact on IT resources, MessageBroadcast provides comprehensive content and web development, and hosting services. Enterprise web environments markedly benefit from enhanced e-commerce solutions and portals.
Toll Free Inbound Management – As a RESPORG (Responsible Organization for directing toll-free number origin and destination), MessageBroadcast is certified to manage the end-to-end process for allocating, handling, and directing toll-free number activity.
FAX – With all conventional delivery FAX engine delivery and reporting options, MessageBroadcast’s comprehensive service offering also includes enterprise-class FAX delivery for additionally robust delivery and reporting capabilities.
Transcription – For open-ended survey questions and polling, MessageBroadcast offers wholly accurate transcription services; these are high quality results with rapid turnaround times that yield effectively actionable intelligence.