Automate, personalize and unify customer communications
across your enterprise, on multiple channels
Companies with multiple lines of business and divisions often lack consistency in customer communications. Messages to the same customer can even be contradictory. There’s no coordination between Sales and Collections, or across product lines, or from B2B to B2C. As a result, brand unity suffers.
Synchronization: speak with one voice on 4 channels
MessageBroadcast integrates all your inbound and outbound communications on a single platform, allowing you to control and monitor everything from a centralized console. Coordinate voice, email, SMS and our exclusive desktop broadband channel in automated programs that create and support a unified branding strategy.
Be proactive on each customer’s channel of choice
Tell customers what they want to know, on the channel of their choice, before they even need to ask, without the cost of a live agent. Provide them with interactive options: completing a transaction, answering a survey, or instantly connecting with a live expert. Deflect call center volume while increasing satisfaction. Surveys confirm that customers appreciate personalized automated notifications. They’re easier, quicker and show you’re “looking out for their best interests” (to quote a Forrester study).
The enterprise has a single dynamic profile of each customer and the customer has a consistent experience of the brand.
