The channel with the greatest alarm quality.
Urgency is created when the phone rings.
A ringing telephone is irresistible, whether mobile or landline. Individuals who opt to receive your alerts and notifications by voice want them anytime and “Anywhere”. We help you create that “Anywhere” experience. Once they have picked up the automated call, engage them with the emotional impact of a friendly recorded human voice, and provide a means to respond instantly.
Personalized two-way conversations build relationships for pennies per contact
For a cost of pennies per contact, give customers important alerts and status information triggered automatically by individual account activity and personalized accordingly. Provide an immediate response mechanism through IVR (Interactive Voice Response), whether it’s an appointment confirmation, payment or answer to a survey question. Our seamless Live Agent Transfer gives customers the option of connecting with a live person.
By shifting routine customer care functions away from your call center to automated voice, you reduce call center costs, “shed” call volume, and free up your live agents for more complex, higher level interactions. Even more importantly, proactive automation lets you make helpful personalized calls that build relationships and improve customer experiences at low cost.
The voice of the customer
Our secure “Multi-Factor Authentication” option ensures that you have reached the right person by requesting the entry of personal ID information on the keypad before providing confidential information – whether an account balance or a test result.
Communicate in the customer’s language of choice – we’re multilingual. Our dynamic scripting engine creates a library of voices and phonemes for fast turnaround of either one-to-one tailored messages or one-to-many broadcasts to specified groups. Our messages sound warm and natural, not electronic, from the pre-recorded body to the customized inserts. If you like, capture the actual voice of the customer responding to an open-ended feedback question.
As a RESPORG (Responsible Organization for directing toll-free number origin and destination), MessageBroadcast is certified for inbound toll-free management. Utilize our voice channel either “stand-alone” or as part of a multichannel program.
For more about our voice channel, see IVR (Interactive Voice Response) and Multichannel Surveys.