A hosted two-way IVR solution that no hardware solution can match: faster deployment, more comprehensive and more cost-effective.

The powerful and agile MessageBroadcast network platform and rules-based engine take IVR (Interactive Voice Response) to a new level. You have the flexibility to launch new programs and innovative applications quickly, and make changes easily. Unlike hardware solutions, there are no programming costs. Unlike the typical IVR vendor, there are no setup costs – we have a pay-per-use model. Do more, for less.

Intuitive navigation on all channels, inbound and outbound
Incorporate IVR in communications programs on any of our channels. Whether it’s a phone call, an email, a text message, or a broadband Desktop Alert, our intuitive IVR navigation increases response by providing immediate actionable alternatives. Interactive options (“Press 1 to check your current balance”) can include direct routing to the correct “live” agent, without a wait.

Inbound IVR programs, when the customer calls your company, deflect calls from your call center by enabling self-service and “self cure” for a broad range of needs and situations. The speed and efficiency reduce customer effort and increase satisfaction. Take care of concerns and emergencies, basic questions, confirmations of all kinds (appointments, orders), and replies to outgoing messages you have left (from payment requests to fraud alerts).

Outbound IVR programs, in which your company is calling the customer, allow you to facilitate an immediate self-service response. When the information is sensitive, our “Multi-Factor Authentication” ensures that you’re connected to the correct person by prompting the customer to key in security information to authenticate identity. A powerful tool for Accounts Receivables management, IVR speeds up collections by making it easy for people to pay. Many customers prefer the anonymity of IVR over a live agent collections call.

As a RESPORG (Responsible Organization for directing toll-free number origin and destination), MessageBroadcast is certified to manage the end-to-end process for allocating, handling, and directing toll-free number activity.