Deploy the best blend of channels with multichannel automated
surveys, a MessageBroadcast exclusive.
What are your customers feeling and thinking? Get feedback from statistically significant numbers of customers within hours, for pennies per response, with our automated survey solutions. Measure customer satisfaction. Gauge the response to a new product.
Capture immediate feedback on the customer’s channel of choice. Automatically.
Our automated survey solutions give you fast feedback. On our voice and text channels, field multiple choice questions and capture the answers with keypad entries or IVR. Gain extraordinary insights by posing open ended questions – our voice channel technology will capture the actual voice of the customer. Our survey platform offers the ability to include customer-specific information and skip logic, increasing the relevance to each individual. Use our secure web services for access to reports and analytics in real time.
Here are a few examples of what you can do with our automated surveys and a key-pad answering system:
- Gain real-time insight into what drives your customers’ purchases and their experience while making them
- Generate reports to reward participation
- Determine areas that need improvement
- Evaluate employee-specific performance
- Respond immediately to dissatisfied customers
- Measure overall customer satisfaction
- Develop product-specific knowledge that can be used for future promotion of this or other items
Use our email channel to field longer, more comprehensive interactive online surveys that deliver all the elements of a “paper” survey from multiple choice and ranking to write-in answers. With our broadband Desktop Alert channel, you can field online surveys with rich media stimuli such as a new TV commercial, and solicit a reaction.