Connect online customers to an expert in real-time to provide support, close sales, and complete transactions.
If you have a product or service that is complex or requires a considered purchase, website abandonment can be a problem. When the effort is too much to handle all alone, online customers can give up and exit your site. Our Talk to an Expert service gives online self-service the personal dimension that it’s missing. It’s like going from 2D to 3D.
Give your online customers the personal dimension they were missing
Compared to the “3D” experience in a physical store, where a sales advisor helps the customer through the process, online self-service is like 2D. Talk to an Expert adds back this third dimension. We place an expert personal concierge at your online customer’s beck and call, and eliminate website abandonment.
Place Talk to an Expert icons anywhere you find that you’re losing online customers. Instead of getting overwhelmed, confused and frustrated, they simply click on this icon. In the dialogue box, they enter the exact time they’d like to receive a call. Immediately, or at any time the consumer chooses, we bridge the call through to the right expert, wherever they’re located.
Based on information provided by the customer, you can designate the appropriate resource for the purpose, whether at a call center or within your company. The optional topic menu permits automatic forwarding and/or fore-messages to the right agent, who is informed as to the nature of the customer’s question. In contrast to other solutions, there’s no wait or holding – the connection is in real time.
Talk to the Expert is a unique “hybrid” solution that combines online and voice communications on our powerful event-based platform.
Studies quantify the effectiveness of Talk to an Expert. It works much better than chat. Our clients have been able to:
- Reduce website abandonment by 30%
- Complete transactions and/or increase web sales conversions up to 45%
- Improve customer satisfaction by 88%
