Speed up receivables payments and cut recovery costs with automated interactions that customers actually prefer.

Make it easier for customers to pay their balances, and they will comply more readily, whether it’s a current bill or a past due invoice. Our automated A/R management programs have improved recovery rates by as much as 80% while reducing costs. In survey after survey, a large percentage of customers say they prefer automated notices and interactive payment options over contact by live agents.

Improve payment/recovery cycles and customer satisfaction at the same time

Facilitating payment of bills on a customer’s channel of choice can actually increase customer satisfaction and improve perceptions of your company. Collections are another tool for creating a unified and positive brand experience even as you improve cash flow and reduce costs. Third party surveys have repeatedly confirmed that customers are often more comfortable dealing (and complying) with automated calls and messages than talking with a live agent.

MessageBroadcast has found, over the past 12 years, that the collections notification is most effective when positioned as a helpful service. An insurance company client experienced a major lift in payments with a multilingual late payment notification solution, helping customers avoid lapses in auto insurance coverage. A franchise tax board (FTB) had unprecedented response from automated calls to recover back taxes, offering options from immediate payment (by IVR) to an instant connection with a live advisor, to answer questions or set up payment plans. The same FTB viewed this contact as another way to position itself in accordance with its true mission as a service provider, providing solutions that are beneficial both to the state and to the “customer” (taxpayer).

In addition to reducing contact costs while improving results, our automated collections solutions eliminate hidden costs of delinquency. Credit card companies avoid having to put accounts on hold. Utilities and cable companies avoid having to go through with disconnections. Whatever your industry, you are creating goodwill rather than a negative experience. It’s a win-win.