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CAREERS

Client Success

Part-Time QA Associate

We are currently seeking a part-time QA Associate that will assist our Client Success team.

You will have the opportunity to learn about Message Broadcast, crisis communications and automated messaging. As a member of our Client Success team, we will train you to work on QA interdepartmentally on our messaging platform to ensure that messages for automated mass-scale omni-channel communication solutions meet client requirements and compliance standards. Additional training will include editing tools and software to review email, voice, MMS, SMS, TXT, RCS, PUSH, social media and/or other content files for quality, integrity, and accuracy to communicate any discrepancies for correction. Interact closely with Project Management and Software Development teams to trouble-shoot, communicate and resolve quality issues. Assist in other departments as needed.

DAY TO DAY RESPONSILBILITIES

  • 20-30 hours/week – flexible schedule based on your availability and Message Broadcast needs

  • Specific duties include reporting, utilizing proprietary software, maintain and organize internal records, develop written material, providing post-program reporting, and many additional day-to-day tasks

  • Coordinating multiple projects / assignments simultaneously

  • Demonstrate superior communication and customer service / interpersonal skills

  • Reviewing and producing documentation for inter-departmental and external client reference

  • Employing professional concepts and appropriate problem-solving methods and technique

  • Support the Client Success team in maintaining and meeting deadlines

REQUIREMENTS

  • Bachelor’s Degree in Computer Science, Engineering or related technical fields is a plus OR equivalent work experience in a closely related field or market vertical

  • Intermediate to advanced knowledge of Microsoft, Excel, Word, PowerPoint, and Outlook

  • Strong business knowledge coupled with a solutions mindset

  • Strong organizational skills and proven experience coordinating multiple projects / assignments simultaneously

  • Ability to learn quickly in a fast-paced environment

  • Ability to work under pressure, organize and prioritize responsibilities

  • Detail oriented and problem-solving ability

PLUS(ES)

  • Project-based work experience

  • Mutual QA and/or analysis experience

  • Basic technical knowledge regarding software development to interact closely with software development and project management team

 

Apply now

WHY WORK HERE?

“The chance to work with an amazing team, partnered with the world’s most admired brands.”

At Message Broadcast, we have created a world-class platform delivering messaging at scale for Fortune 100 companies in the Energy, Finance, Healthcare, and Telecommunications Industries. Our messaging platform manages enterprise communications, producing positive results by automating interactions with sophisticated personalization based on time, place, preference, profile, and response data.

Our solutions are designed to increase customer engagement through self-service, acquisition, retention, and conversion across all channels, including TXT, SMS, MMS, RCS, voice, PUSH, email, and social media. Our highly scaled Platform as a Service (PaaS) achieves a reduction in inbound call center calls, proactive customer communications, improved J.D. Power CSAT scores, customer channel preference, real-time monitoring and reporting, scalable and deliverable notifications, and TCPA mitigation.

OUR BENEFITS

  • On-site full-time position with reasonable FLEXIBLE work schedule once established and approved
  • Fully covered Medical, Dental, and Vision for employee
  • 401K
  • 14 days PTO
  • Well-stocked kitchen with energy drinks and other snacks
  • Onsite gym with showers

OUR CULTURE

At Message Broadcast, with our solid leadership and clear growth paths, we foster a collaborative environment and welcome individuals who want to work among like-minded talent with modern technology. We embrace positive change and open communication. Our tenured staff is a testament to our growth commitment for our employees.

Message Broadcast is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

***Message Broadcast does not provide visa sponsorship, transfer or assistance***