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Case Study

Hurricane Outage Case Study

During Hurricane Florence, Message Broadcast helped a large utility reduce costs, increase customer satisfaction and minimize storm fatigue. They were also able to:

  • Increased customer satisfaction scores
  • Reduced inbound call volume to call centers
  • Increased SMS enrollment and opt-over
  • Served consistent, customer-friendly multichannel experiences
  • Delivered high throughput, timely SMS communications
  • Validated right party contact and cleansed customer data