Case Study
Hurricane Outage Case Study
During Hurricane Florence, Message Broadcast helped a large utility reduce costs, increase customer satisfaction and minimize storm fatigue. They were also able to:
- Increased customer satisfaction scores
- Reduced inbound call volume to call centers
- Increased SMS enrollment and opt-over
- Served consistent, customer-friendly multichannel experiences
- Delivered high throughput, timely SMS communications
- Validated right party contact and cleansed customer data