Case Study
Proactive DPA Deployment in Record Time
Message Broadcast deployed proactive, no-contact payment arrangements digitally to 500,000 customers in response to COVID-19. With that they were able to:
- Activated in record time — just 3.5 weeks.
- Reduced effort for the utility’s internal I.T. department.
- Enabled customer self-resolution, significantly reducing call center interactions.
- Generated extraordinary levels of positive sentiment and customer satisfaction.
- 21% of customers behind on their payments opted in.