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Case Study

Proactive DPA Deployment in Record Time

Message Broadcast deployed proactive, no-contact payment arrangements digitally to 500,000 customers in response to COVID-19. With that they were able to:

  • Activated in record time — just 3.5 weeks.
  • Reduced effort for the utility’s internal I.T. department.
  • Enabled customer self-resolution, significantly reducing call center interactions.
  • Generated extraordinary levels of positive sentiment and customer satisfaction.
  • 21% of customers behind on their payments opted in.