The Secure Gateway for the World's Most Admired Brands
Customer expectations are at an all-time high. To achieve loyalty today’s consumer demands that you anticipate their needs and reduce their effort. Meeting these demands, our customer experience platform makes it easy to design, implement, deploy and manage conversational customer interactions and self-service applications, across all communication channels, on one unified platform.
Understanding and respecting customer preferences is vital to successful communication. Our customer experience platform provides the preference portal tools to allow your consumers to set and administrate their preferences. We also address the large percentage of consumers that fail to proactively share their preferences by incorporating preference selection within conversational interactions.
Customer information is vital to business, and hosting in the cloud is no longer an option. Our platform provides physical and logical system segregation, HIPAA compliance, and PCI DSS Certified environments within SSAE-16 Datacenters.
Understanding a customer’s need and resolving that need within a single interaction reduces effort and relatedly increases customer loyalty. Our Customer Experience Platform understands intent, follows complex decision logic and responds with relevance.