The Secure Gateway for the World's Most Admired Brands

 
 

Omni Channel

Customer expectations are at an all-time high. To achieve loyalty today’s consumer demands that you anticipate their needs and reduce their effort. Meeting these demands, our customer experience platform makes it easy to design, implement, deploy and manage conversational customer interactions and self-service applications, across all communication channels, on one unified platform.

Preference Management

Understanding and respecting customer preferences is vital to successful communication. Our customer experience platform provides the preference portal tools to allow your consumers to set and administrate their preferences. We also address the large percentage of consumers that fail to proactively share their preferences by incorporating preference selection within conversational interactions.


SECURITY

Customer information is vital to business, and hosting in the cloud is no longer an option. Our platform provides physical and logical system segregation, HIPAA compliance, and PCI DSS Certified environments within SSAE-16 Datacenters.

Decisioning

Understanding a customer’s need and resolving that need within a single interaction reduces effort and relatedly increases customer loyalty. Our Customer Experience Platform understands intent, follows complex decision logic and responds with relevance.

 
 

Transform Notifications INTO A COLLECTION OF VALUABLE SALES AND SERVICE INTERACTIONS

 

Personalized Interactions

Our Customer Experience Platform leverages profile data and interaction history within our customer’s multiple disparate data systems. We use this information to concatenate session flows in real time seaming together a series of utterances designed to open a conversation with relevance (something they need to know- before they have to ask). We then combine the right call to action related to the initial payload, bringing value back to the brand through enrollment, education, transaction, confirmation or resolution. These Mobile Moments are deployed across specific channels based on the customer’s personal preferences and behavior.

Platform Features

 
CRM Integration

Decision Logic

Analytics

Triggered Alert

escalation

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Agent Portals

Dynamic Opt In

Preference Managment

Web Services API

Web Services API

 
  • A / B Testing
  • Advanced Scheduling Options
  • Configurable User Permissions
  • Intelligent Channel Routing
  • Click to SMS or IVR Integration
  • Multi-Language Support
  • OPT to IVR, SMS & Push
  • Call Center Integration
  • PCI Certified
  • HIPAA Compliant
  • Contact Management Tools
  • Branching Logic with Regular Expressions
  • Complex Concatenated Human Speech
  • Data Hygiene Tools
  • Drive Mode / Auto Responders - Session Handling
  • Smart Interactive Response Engine
  • Inbound IVR App Delivery
  • Advanced Filtering/Segmentation
  • Advanced Whitelisting
  • Automatic Contact Escalation
  • Gateway Carrier Connectivity
  • Peerless Scale
  • Real Time Reporting
  • High Performance API Integration
  • Proprietary Opt Over Accelerator
  • Social Media Integration
  • Content Management Tools
  • QA tools
  • QA / Dev / Production Environments 
  • Dynamic API Suite
  • Pre-Built Template Libraries 
  • User / Password, Pub key / Private key, VPN

 

OUR DYNAMIC API'S TURN EVERY MESSAGE INTO A COLLECTION OF VALUABLE SALES AND SERVICE INTERACTIONS

 
 
We’ve been doing this for over 18 years, and the results have never been more astounding. What began for many brands as an effort to reduce call center costs has revealed a simple truth. The most effective way to increase customer satisfaction, loyalty and spend is to simply reduce the customer’s effort.