Pre-defined Campaign API’s

This secure API allows you to push a communication request (IVR, SMS, MMS, PUSH, Email, Fax, Print-On-Demand) to a pre-defined campaign. These messages can either be sent instantly or put into a queue to be delivered at a later time. Responses to these messages can trigger subsequent API calls supporting interactive work flows or channel escalation.

Preference Portal

This API group allows you to host and manage data associated with preference collection, management and maintenance. Opt-Ins, Opt-outs, Opt-Overs, Opt-Downs, program selection and custom data element collection can be managed through this set of secure API’s.


Campaign Collection API’s

This group of secure API’s allows you to update campaign control parameters within a defined campaign. With this group of API calls you can modify all aspects of a defined campaign.

Group Contact Collection API’s

This group of secure API’s allows you to add, modify, delete, and list custom data elements for a defined set of customer contacts.


 

Audio Collection

This group of secure API’s allows you to upload and modify audio files associated with inbound and outbound IVR campaigns.

 
 
 

We make it easy to integrate:

SMS, MMS, VOICE, PUSH, EMAIL, AND SOCIAL TECHNOLOGIES INTO YOUR EXISTING SYSTEMS

 

Empower existing systems to Engage, Interact, Resolve & Transact.

Our secure API’s enable existing systems to trigger and receive customized conversations, access communication preference data and seamlessly engage your customers. Unlike communication aggregators our services also provide the certified security, high level development resources and active data environments necessary to support your brand.
 

API INFRASTRUCTURE; RELIABILITY AND SECURITY MATTERS:

Built for enterprise, our environments offer physical and logical segregation within geographically disparate SSAE-16 datacenters. These environments support both HIPAA compliance and PCI DSS Certifications. Our active-active architecture supports the mission critical requirements of the world’s largest brands. Datacenter attributes:

  • Tier III+

  • NEBS Level 3-compliance

  • Zone 4 earthquake-rated / Importance factor of 1.5

  • Redundant cooling & power / 225 watts per sq. ft.

  • 24 / 7 / 365 NOC & Security-on site

  • Man-trap and biometric access control with 104 high-resolution cameras

  • SOC 2 Type II & SOC 3 audited / SSAE16 Type II Certified

  • Monitored power, cooling, leak detection, network and systems infrastructure

  • 20MW of expandable utility power

  • 20MW of expandable N+1 power backup / Caterpillar diesel generators

  • Multiple redundant UPS for true A/B power configuration

  • Paralleled N+1 Powerware UPS modules

  • Best-of-breed Square D® Switch Gear

  • Best-of-breed APC PDU technology

  • Dual Uninterruptible Power Supply

  • Two 2500 KVA power systems from three independent distribution systems

  • 8 Mitsubishi UPS systems ranging from 300KVA to 750KVA

  • Redundant RTU Entergy Lab’s multi-stage cooling-direct / Indirect evaporative and DX cooling / 1.23 PUE

  • Liebert DX CRAC units provide cooling to all electrical rooms

  • ASHRAE standards for temperature and humidity

  • 17 26-ton dry Data Aire CRAC units

  • 19 30-ton dry Data Aire CRAC units

  • VESDA early smoke detection

  • Two-stage pre-action dry pipe fire suppression

  • Multiple fiber routes / Diverse fiber entrance / 8+ carriers