Utility companies are turning to artificial intelligence to reinvent customer communications, according to industry experts. In a recent Chartwell webinar, Paul Watkins from Message Broadcast and Chris Huff from Base64.ai demonstrated how virtual assistants, powered...
Utility companies are at a crossroads as the demand for instant information becomes the norm: should they take the step of automatically enrolling customers in outage notifications? Chartwell Inc.’s latest report, “A Guide to Auto-Enrollment for Outage...
The convergence of advanced data analytics, artificial intelligence, and multi-channel communication platforms is reshaping how utility companies manage outage information. From artificial intelligence predicting restoration times to mobile apps that provide real-time...