The Customer Experience Platform for the World’s Most Admired Brands

 

Cross channel Interactions | preference management | privacy compliance

WE HELP BRANDS AUTOMATE MOBILE MOMENTS WITH SECURE MESSAGING

 

Our Proprietary Technology and Session Flows Result in Significantly Higher Rates of Resolution, Customer Consent and Preference Capture


When it comes to service, companies create loyal customers primarily by helping them solve their problems quickly and easily.

Conventional wisdom holds that to increase loyalty, companies must ‘delight’ customers by exceeding service expectations. A large-scale study of contact-center and self-service interactions, however, finds that what customers really want (but rarely get) is just a satisfactory solution to their service issue.
— Harvard Business Review
Session Flow
 

Mobile Moments Redefine Every Customer Relationship


The relevance of production notifications should be leveraged as a catalyst to conversational interactions. Giving customers the information they need, before they have to ask, shapes how customers perceive their interactions with your company. Importantly, companies that are winning at customer experience are going further, anticipating intent and exposing the conversational session flows that reduce effort. Properly executed this practice transcends a production message into a mobile moment and incorporates self-service tools to enroll, educate, transact, confirm, resolve and select or infer a preference.

Reliability

  • Enterprise Grade Infrastructure

  • Redundant Geographically Dispersed Cyber Centers

  • Gateway Carrier Multi-Point Connectivity

  • Proprietary regional routing and throttling technology

  • 24 / 7 / 365 Network Operations Centers

Quality

  • Direct Gateway Access to the world’s largest carriers for both voice and SMS delivering faster speed, higher reliability, and lower cost

  • Scaled TDM and SIP on one unified platform providing higher levels of quality, deliverability and detection

  • Real time utterance driven session flows providing dynamic conversational interactions

Compliance

  • Daily Carrier Disconnect Data

  • Daily Carrier Porting Data

  • Proprietary Opt-Over Applications supporting TCPA/CTIA/MMA

  • In-House Regulatory, Consent & Compliance Experts

Security

  • Physical and Logical Enterprise System Segregation

  • HIPAA Compliant

  • PCI DSS Audited/Certified

  • SSAE-16 Datacenters, SOC 1 Type II and SOC 3

Transparency

  • Unprecedented visibility and Central Control

  • API and point to point feedback

  • Unified Real-Time reporting and dashboards

  • Project Managers dedicated to your success

Expertise & Insight

  • Dedicated In-House Development Engineers

  • Best of Breed Solutions Architects

  • Labs Division-18 Year History Engineering Influence

RESULTS

  • Flawless Compliance

  • Proprietary preference capture from both selection and inference

  • Intent identification with embedded Self-Serve applications

Benefits

  • Dramatically higher opt-over

  • Lower Customer Effort, Call Center Activity & Cost

  • Higher Customer Satisfaction, Loyalty & Spend
 
 
Industry - Health Care

HealthCare

Prescription ReadY

Digital Companions

Adhererence / APPOINTMENT REMINDERS

Energy

2 Way Outage / ETR

Demand Response

Preference Ingest

Industry - Retail
 
 
Industry - Financial

Financial

Billing

Transaction / Log-in Alerts

Multi Factor Authentication

Telecommunications

Surveys

Payment Reminders

Service Notifications

 
 
Industry Applications - Utility

Insurance

Emergency Notifications

Renewal / APP Distribution

Appointment Confirmations

Commerce

MarkEting

Password Resets

Shipping Confirmation

Industry - E-commerce
 
 
Industry - Ecommerce

Entertainment

Rewards Alerts

Event Interactions

App / Ticket Distribution