Two-way Conversations
Increase customer engagement and streamlime operations
Interactive experiences across every touchpoint that incorporate self-service tools to enroll, educate, transact, confirm, resolve and select or infer a preference
Capabilities
Branded experience
Increased Engagement
Automated Responses
AI-powered customer resolution for increased customer satisfaction
Rich Media
Channel Opt-over
Gather consent and SMS opt-in within conversational interactions, leveraging customer preference and persona to deliver relevant and engaging omnichannel experiences. Our web-based platform and robust set of omnichannel APIs harmonize your communications across the entire customer journey.
Channel Opt-over
Gather consent and SMS opt-in within conversational interactions, leveraging customer preference and persona to deliver relevant and engaging omnichannel experiences. Our web-based platform and robust set of omnichannel APIs harmonize your communications across the entire customer journey.
PROGRAM ADOPTION
DIGITAL PAYMENTS
Conversations influences significantly higher numbers of customers and late adopters to digital payment participation. Our intuitive session flows and turnkey integrations reduce effort for customers as well as your IT resources.
DIGITAL PAYMENTS
Conversations influences significantly higher numbers of customers and late adopters to digital payment participation. Our intuitive session flows and turnkey integrations reduce effort for customers as well as your IT resources.
DigiTal Wallet
Today’s customer is loyal to the brands that reduce effort. Conversations supports the automated distribution of digital wallet cards making it easy for your customer to enroll, redeem and transact. From coupons, to loyalty cards, or copay and savings assistance cards, our digital wallet functionalities deliver remarkable results.
Customer Preference
Collect preference and valuable customer insight within your conversational interactions. Conversations interprets your customers’ preferences by recognizing their behavior, inference, and selection, significantly outperforming legacy preference portals.
Customer Preference
Collect preference and valuable customer insight within your conversational interactions. Conversations interprets your customers’ preferences by recognizing their behavior, inference, and selection, significantly outperforming legacy preference portals.
Use Cases
Measure your customer’s satisfaction with each brand interaction
Identify areas to reduce customer friction and increase brand affinity by measuring the customer’s effort required to resolve their support needs
Capture preferences during program enrollment such as payment thresholds, balance alerts and email address information
Increase program enrollment rates and save your customers time and money with deferred payment assistance and copay programs