APIs / Application Layers / Microservices
Transform existing systems to engage, interact, resolve, and transact
Production-ready omnichannel engagement
Programmable APIs for the world’s most favored brands
Enterprise-grade infrastructure and redundancy at every level of the stack. Our APIs, decision logic, and microservices provide programmatic certainty for the world’s most favored brands as well as the world’s largest carriers
Built for Developers
Our developer-friendly APIs feature the rich documentation, code examples, and QuickStart tools necessary for stable and predictable integrations with your CRM, CIS, CX, and legacy systems
We provide certified development resources with an unsurpassed knowledge base of enterprise architecture and omnichannel application logic to ensure your success
Reliability and security matter
SINGLE INSTANCE, MULTI-FUNCTION
Converse at scale with crystal-clear voice quality
How We Help
Increase program enrollment
Verify right party contact
Reduce call center interactions
Increase mobile app circulation
Act on customer preference
Comply with evolving industry regulations
Reduce operations and management expenses
Drive increased customer satisfaction, loyalty, and spend
Increase digital and offline channel Opt Over
85% of IT leaders say integration challenges are hindering digital transformation.
IntegratE with Ease
Customer expectations are at an all-time high, and to meet these demands, brands must be present on their customers’ terms. Our omnichannel APIs give you direct gateway access to SMS, MMS, Email, Voice, and application centric communication technologies to seamlessly support the customer conversation between digital channels and across customer journeys. To achieve customer loyalty, it is critical that you anticipate customer needs and reduce customer effort. Our engagement APIs simplify the process of designing, implementing, deploying, and managing conversational customer interactions.
Two decades of campaign experience
Typical programmable APIs “can’t wait to see what you build”. Our turnkey solutions integrate with your business workflows and technology to eliminate siloed customer interactions. Our omnichannel APIs come with use case support for hundreds of industry-specific, purpose-built programs that modernize your customer journey through influence and desired behavior. By combining decades of experience and simplifying complex session flows, we transform your communications into results-driven campaigns that improve customer satisfaction, create operational efficiencies, and dramatically reduce customer and employee effort.
The world’s most admired enterprises rely on our purpose-built APIs to transform their customer communications. Backed by our leading edge solution stack and carrier-grade infrastructure, our omnichannel APIs provide a scalable solution, ensuring the continuity and effectiveness of your omnichannel initiatives.
Automation and Decisioning
ENGAGE WITH SEAMLESS AUTOMATION
Successful digital transformation initiatives automate workflows and processes at each touchpoint in the customer journey. Our customer experience APIs identify intent and expose intuitive paths to resolution supporting complex decision logic and granular business requirements.
Insights and Reporting
Uncover customer patterns and trends
Our innovative session logic empowers brands to predictably influence their customer’s brand perception. Unifying disparate data, our real-time feedback provides visualization of the behavior, sentiment and responses from your customer. We make it easy to recognize patterns and surface trends across customer segments with built-in segmentation tools that allow you to refine audience segments using any combination of customer attributes.
World-class security and compliance
Built for enterprise, our environments offer physical and logical segregation within geographically disparate data centers. These environments support both HIPAA compliance and PCI DSS Certifications. Our active-active architecture supports the mission critical requirements of the world’s largest brands. As such, our data centers as well as our administrative offices are SSAE-18 SOC 2 Type 2 audited and certified across all five trust service principals: security, availability, processing integrity, confidentiality and privacy.