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E-Commerce & Retail

Transforming casual visitors into loyal brand advocates through personalized experience

The science of persuasion

Influencing customer spend and brand loyalty through customer experience and the attrition of effort

Acquire New Customers
Capture consent to provide timely and effective personalized retail experiences
Reduce Customer Effort
Optimize touchpoints to minimize effort and produce predictable reciprocation
Grow Customer Affinity
Develop lasting relationships that establish commitment and consistency

Proactively influence omnichannel e-commerce on the devices your customers prefer

Our retail solutions influence customer purchase behavior and grow brand affinity during each customer interaction

Proactive preference

Proactive
Preference

Our customer engagement platform transforms your automated interactions into conversational preference centers. Using personalized and dynamic message flows that are automatically applied to outbound and inbound communications that collect, set, update, and verify customer attributes increasing redemption rates and customer spend.

Digital loyalty programs

Digital Loyalty Programs

Close the loop between digital loyalty and customer spend. With Message Broadcast, your digital loyalty programs are optimized to reduce enrollment friction and provide your customers a quick and easy path to offers, coupons, and member benefits.

Marketing communications

Marketing Communications

Our platform automates and accelerates seamless journeys to customer consent. Capturing Express Written Consent is vital to the growth of your business. Expanding the breadth of customer consent ensures that information about new product lines, in-store promotions, and limited time offers are shared with the right customers, at the right time, over their preferred channels, resulting in significantly higher rates of redemption.

A/R management and collections

A/R Management and Collections

Automated programs have improved payment and collection cycles by as much as 80% while saving time and reducing costs. In survey after survey, a large percentage of customers say they prefer automated notices and interactive payment options over contact by a customer representative.

Post-purchase engagement

Post-Purchase Engagement

Reengage your customers post-purchase with personalized offers and digital wallet redemption to drive additional spend and loyalty. Our omnichannel retail solutions keep your brand top-of-wallet with automated programs including shipment notifications and order status updates.

Online customer service

Online Customer Service

Start customer conversations that result in purchases. Use our talk to an expert solution to bring a personal dimension to online self-service. When customers are online and need help, we connect them to the right expert in real time to reduce abandonment and increase online purchase rates.

E-commerce & Retail

Increased access to market demand is transcending geographic proximity

-Deloitte

OMNICHANNEL COMMUNICATIONS

True omnichannel Engagement

Consumers expect the freedom to communicate with your business on their terms – when, where, and how they want. Our engagement platform is built around your customer, giving them the flexibility to begin their journey in one channel and continue over another, seamlessly and without friction.

Omnichannel communications
Unify customer data

UNIFY CUSTOMER DATA

Understand your customers

We transform customers into brand ambassadors, intelligently anticipating their  intent and automating the resolutions that delight them. Our platform matches your campaign and program objectives with next-action recommendations that result in predictable and desired customer behavior.

SEGMENTATION AND TARGETING

Smart Segmentation

Take personalized engagements to new heights with our embedded audience segmentation tools. Our CX platform lets you create audience segments using any number of customer attributes so you can match the right message with the right audience at the right time.

Segmentation and targeting
Automation

AUTOMATION

Get time back with automation

Leverage our behavior-based automation and workflows to streamline your day-to-day operations. Triggers are easily customized for your customer segments to support predictable resolutions across every digital touchpoint.

CONNECT YOUR DATA

Deep integrations

Our platform unifies disparate data to orchestrate the customer journey. We make it easy to integrate your existing systems with turnkey solutions that minimize effort for your internal IT resources.

Connect your data
Analytics

ANALYTICS

Measure the impact

Our customer insight engine automates the customer interactions that drive your strategic business outcomes. Whether your focus is to raise customer affinity, increase operational efficiencies, or drive revenue growth, we empower you with the technology and expertise to do it.

Platform APIs

Add omnichannel communications to your existing applications with our platform APIs.

Web Interface

Create, manage, and deploy mission-critical messaging programs with our web based interface.