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Two-way Conversations

Increase customer engagement and streamlime operations

Delivering a conversations experience without equal

Interactive experiences across every touchpoint that incorporate self-service tools to enroll, educate, transact, confirm, resolve and select or infer a preference

 

Capabilities

Branded experience
Customer experience to fit your brand
Increased Engagement
Drive behavior with call to action buttons
Automated Responses

AI-powered customer resolution for increased customer satisfaction

Rich Media
Use photos, videos, audio, and surveys to create rich, engaging experiences

Channel Opt-over

Gather consent and SMS opt-in within conversational interactions, leveraging customer preference and persona to deliver relevant and engaging omnichannel experiences. Our web-based platform and robust set of omnichannel APIs harmonize your communications across the entire customer journey.

Channel Opt-over

Gather consent and SMS opt-in within conversational interactions, leveraging customer preference and persona to deliver relevant and engaging omnichannel experiences. Our web-based platform and robust set of omnichannel APIs harmonize your communications across the entire customer journey.

PROGRAM ADOPTION

Conversations provides the essential session flows necessary for a variety of initiatives such as program enrollment, automated resolution and deferred payment assistance. A familiar interface empowers your customer with a friction-free path to administrate, transact and resolve.

DIGITAL PAYMENTS

Conversations influences significantly higher numbers of customers and late adopters to digital payment participation. Our intuitive session flows and turnkey integrations reduce effort for customers as well as your IT resources.

DIGITAL PAYMENTS

Conversations influences significantly higher numbers of customers and late adopters to digital payment participation. Our intuitive session flows and turnkey integrations reduce effort for customers as well as your IT resources.

DigiTal Wallet

Today’s customer is loyal to the brands that reduce effort. Conversations supports the automated distribution of digital wallet cards making it easy for your customer to enroll, redeem and transact. From coupons, to loyalty cards, or copay and savings assistance cards, our digital wallet functionalities deliver remarkable results. 

Customer Preference

Collect preference and valuable customer insight within your conversational interactions. Conversations interprets your customers’ preferences by recognizing their behavior, inference, and selection, significantly outperforming legacy preference portals.

Customer Preference

Collect preference and valuable customer insight within your conversational interactions. Conversations interprets your customers’ preferences by recognizing their behavior, inference, and selection, significantly outperforming legacy preference portals.

Use Cases

Customer Satisfaction (CSAT)

Measure your customer’s satisfaction with each brand interaction

Customer Effort Score (CES)

Identify areas to reduce customer friction and increase brand affinity by measuring the customer’s effort required to resolve their support needs

Customer Preferences

Capture preferences during program enrollment such as payment thresholds, balance alerts and email address information

Program Enrollment  

Increase program enrollment rates and save your customers time and money with deferred payment assistance and copay programs