Conversations
Interactive experiences across every touchpoint that incorporate self-service tools to enroll, educate, transact, confirm, resolve and select or infer a preference
Capabilities
Branded experience
Increased Engagement
Automated Responses
AI-powered customer resolution for increased customer satisfaction
Rich Media
Channel Opt-over
Gather consent and SMS opt-in within conversational interactions, leveraging customer preference and persona to deliver relevant and engaging omnichannel experiences. Our web-based platform and robust set of omnichannel APIs harmonize your communications across the entire customer journey.


Channel Opt-over
Gather consent and SMS opt-in within conversational interactions, leveraging customer preference and persona to deliver relevant and engaging omnichannel experiences. Our web-based platform and robust set of omnichannel APIs harmonize your communications across the entire customer journey.

PROGRAM ADOPTION
DIGITAL PAYMENTS
Conversations influences significantly higher numbers of customers and late adopters to digital payment participation. Our intuitive session flows and turnkey integrations reduce effort for customers as well as your IT resources.


DIGITAL PAYMENTS
Conversations influences significantly higher numbers of customers and late adopters to digital payment participation. Our intuitive session flows and turnkey integrations reduce effort for customers as well as your IT resources.

DigiTal Wallet
Today’s customer is loyal to the brands that reduce effort. Conversations supports the automated distribution of digital wallet cards making it easy for your customer to enroll, redeem and transact. From coupons, to loyalty cards, or copay and savings assistance cards, our digital wallet functionalities deliver remarkable results.
Customer Preference
Collect preference and valuable customer insight within your conversational interactions. Conversations interprets your customers’ preferences by recognizing their behavior, inference, and selection, significantly outperforming legacy preference portals.


Customer Preference
Collect preference and valuable customer insight within your conversational interactions. Conversations interprets your customers’ preferences by recognizing their behavior, inference, and selection, significantly outperforming legacy preference portals.
Benefits
INCOMPARABLE
Maximizing your response rate is critical to monetizing your customer experience spend. Conversations dramatically increases engagement by intelligently matching the right experience, to the right customer, at the right time in their journey. Our visual session flows define the brands we serve and exponentially increase desired behavior and automated resolution.
Device-Agnostic
Unlike RCS, Conversations is supported across all devices ensuring the ubiquitous of an unrivaled customer experience.
Fully BRanded and Engaging CX
We make it easy to deliver a fully branded experience. With Conversations, you have complete design control using unlimited branding abilities, images, and color schemes. Our intuitive session flows reduce effort and predictably influence the customer’s next best action.
Interactive Experiences
Delivering an app-like experience without the need for a mobile app. Leveraging built-in support for user-generated multimedia, and the ability to invoke smart device functionality, customers can more easily enroll, transact, confirm and resolve.
Identify Sentiment
Dynamic session flows that identify sentiment, reduce friction and resolve intent. Understanding the customers intent, persona and sentiment ensures a higher level of customer care. Our sentiment engine dynamically responds to convert your brand detractors into your most prominent brand champions.
Workflows
Our platform Capture follow-up responses from customers during critical moments with survey triggers and feedback requests based on specific and meaningful activity. With direct integrations with the platforms you already use, surveys can be triggered from within your applications that syncs customer feedback back to your CRM or data warehouse.
Multi-Language
REMOVE LANGUAGE BARRIERS
Accurately translate your communication into your customers’ preferred languages. With support for over 75 languages, your customer feedback is never lost in translation.
Robust Analytics
Actionable data
Understand how your customers perceive their experiences with your brand. Our real-time feedback engine lets you visualize survey performance and responses down to the individual customer. We make it easy to surface trends and recognize patterns across groups using built-in segmentation tools that let you define your audience segments utilizing any number of customer characteristics.
Use Cases
Measure your customer’s satisfaction with each brand interaction
Identify areas to reduce customer friction and increase brand affinity by measuring the customer’s effort required to resolve their support needs
Capture preferences during program enrollment such as payment thresholds, balance alerts and email address information
Increase program enrollment rates and save your customers time and money with deferred payment assistance and copay programs