Conversations

Gather consent and SMS opt-in within conversational interactions, leveraging customer preference and persona to deliver relevant and engaging omnichannel experiences. Our web-based platform and robust set of omnichannel APIs harmonize your communications across the entire customer journey.

Conversations provides the essential session flows necessary for a variety of initiatives such as program enrollment, automated resolution and deferred payment assistance. A familiar interface empowers your customer with a friction-free path to administrate, transact and resolve.

Conversations influences significantly higher numbers of customers and late adopters to digital payment participation. Our intuitive session flows and turnkey integrations reduce effort for customers as well as your IT resources.

Today’s customer is loyal to the brands that reduce effort. Conversations supports the automated distribution of digital wallet cards making it easy for your customer to enroll, redeem and transact. From coupons, to loyalty cards, or copay and savings assistance cards, our digital wallet functionalities deliver remarkable results. 

Collect preference and valuable customer insight within your conversational interactions. Conversations interprets your customers’ preferences by recognizing their behavior, inference, and selection, significantly outperforming legacy preference portals.

Unlike RCS, Conversations is supported across all devices ensuring the ubiquitous of an unrivaled customer experience.

Delivering an app-like experience without the need for a mobile app. Leveraging built-in support for user-generated multimedia, and the ability to invoke smart device functionality, customers can more easily enroll, transact, confirm and resolve.

Our platform Capture follow-up responses from customers during critical moments with survey triggers and feedback requests based on specific and meaningful activity. With direct integrations with the platforms you already use, surveys can be triggered from within your applications that syncs customer feedback back to your CRM or data warehouse.

Actionable data

Understand how your customers perceive their experiences with your brand. Our real-time feedback engine lets you visualize survey performance and responses down to the individual customer. We make it easy to surface trends and recognize patterns across groups using built-in segmentation tools that let you define your audience segments utilizing any number of customer characteristics.