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Enterprise Omnichannel Notification System

Awareness, response, and resilience at scale

Critical event experiences that exceed customer expectations

A single engagement platform to design, deploy, and manage customer interactions across all touchpoints.

Omnichannel Orchestration
Communicate with seamless continuity across SMS, MMS, RCS, Push, Email, and Voice
Reporting and Dashboards
Gauge campaign effectiveness with real-time reporting to identify customer patterns and trends at the group and individual level
Situational Awareness
Act on integrated situational awareness, including weather, social, threat, and sentiment
Templated Customer Communications
Deploy critical communications aligned to your playbook using highly personalized templated or ad hoc campaigns
Plug-and-Play Integrations
Leverage customer attributes stored within disparate data sources across your organization
Recommendation Engine
Produce desired outcomes with our campaign recommendation engine that intelligently matches your objectives with customers that are most likely to take action
Segmentation and Automations
Segment customers based on event, activity, and attribute to optimize the customer journey with dynamic “next best action” decisioning logic
Data Silos
Unify your data easily and enable legacy systems to meet modern-day customer expectations with Low-code/No-code turnkey integrations

The Message Broadcast Difference

Drive loyalty by anticipating customer needs and reducing their effort. Our customer engagement platform makes it easy to curate, deploy, and manage interactions across all channels.

Communicate
Engage audiences with two-way conversations across digital and traditional touchpoints throughout the customer journey
Unify
Ingest structured and unstructured data from disparate and legacy data sources to delivery contextually relevant interactions
Capture
Collect and keep customer preference information up to date with embedded workflows that gather and correct customer information during brand interactions
Mitigate
Keep your communications compliant with embedded compliance tools that automate TCPA, HIPAA, and other required regulatory frameworks
Personalize
Tailor the customer experience with personalized interactions that influence and drive predictable behaviors
Measure
Discover the moments driving your most valuable business outcomes with real-time analytics
Reduce
Migrate customers to their preferred and more cost-effective channels to reduce costs and amplify the visibility of your communications
Self-Serve
Automate customer interactions, exposing paths for self-resolution over their preferred channels

SCALABLE ARCHITECTURE

The world’s largest enterprises depend on Message Broadcast to ensure their customer communications drive predictable results.

Reliability

The Message Broadcast platform provides multi-point redundancy within geographically dispersed data centers to ensure five-nines reliability

Speed

Aggregator status combined with our low-latency, high-throughput backbone ensures your communications are delivered in seconds, not minutes or hours

Deliverability

Our direct carrier connections ensure best-in-class delivery rates with proof-of-delivery for all your omnichannel communications

Campaign Development

Orchestrate two-way personalized conversations in perfect harmony.

Predefined Templates and Ad Hoc Messaging

Launch critical campaigns quickly with predefined templates and granular business rules.

Audience Creation and Segmentation

Leverage dynamic list building tools to support hyper-personalized interactions.

Situational Intelligence

Harmonize situational awareness to deliver targeted relevance.

 

Automated Approval Workflows

Minimize campaign delays and bottlenecks with automated approval workflows.

Analytics and Reporting

Discover the customer moments driving your most valuable business outcomes in real time.