Your trusted platform for times of crisis
Reliably communicate with your customers in the time of urgency
Timeliness & Speed of Delivery
Our geo-redundant data centers manage critical communications for the nation’s largest enterprise brands. We provide the technology, application logic, connectivity, real time reporting, and carrier certified delivery receipts.
As both an SMS aggregator and the preferred communication provider for the nation’s largest telecommunication companies we deploy communications directly on the gateway. We provide the technology, application logic, and connectivity necessary to sustain millions of communications per hour/per client.
Built for enterprise, we provide physical and logical segregation for each client within geographically disparate SSAE-18 data centers, each with multiple fiber routes, diverse fiber entrance and connectivity to more than 8 carrier networks.
Our award-winning command and control technology provides our clients with actionable intelligence resulting in identification, omni-channel curation, data filtering, deployment and real-time monitoring of millions of two-way communications per hour.
The Message Broadcast Difference
Cross Channel Orchestration
Because crisis and emergency communications are both highly critical and in dramatic need of improvement, Forrester believes that contingency planners in both the business and IT should single it out as a focus area for development.
When every second counts
The majority of call center interactions occur in reaction to an event. Studies have shown that 67% of consumers are dissatisfied merely by the necessity of interacting with a call center. Today’s consumer favors the brands that require the least amount of effort. We provide technology that understands the customer journey, identifies intent, and delivers the tools that allow the customer to resolve their issue over the channels they prefer.
Capture preference at every touchpoint
Respecting customers’ preference is vital to successful communications. Our customer engagement platform transforms your automated interactions into conversational preference centers. Using purpose-built augmentations, personalized and dynamic message flows are automatically applied to outbound and inbound communications that collect, set, update, and verify customer attributes, including missing account information and channel preferences.
Voice of Customer
Optimized customer experiences
Relevant customer experiences create more satisfied customers. Our VoC programs uncover the critical drivers in your customer’s behavior to exceed their needs and improve their brand experiences. Using our interactive survey tools for voice, text and web, customer feedback is collected at critical stages in the journey to optimize customer experience and operational excellence.
Shaping Brand perception
Controlling your brand’s narrative is critical to protecting and shaping public perception. Our platform listens across all digital touchpoints and social media to detect customer sentiment and manages targeted interactions to proactively influence positive customer sentiment.
Chatbots and Visual SMS
AI-powered case resolution
Consumers expect direct and effortless paths to solve issues on their own over their preferred channels. Our virtual assistant technology automates your customer conversations using the power of AI, reducing friction while avoiding a CSR interaction. Customers are empowered with intelligent self-service tools to resolve issues on their terms.
Effortless customer care
Great customer service also exposes paths for self-resolution when a customer initiates an interaction over their preferred channel. Understanding intent and delivering a contextually relevant interaction is key to meeting your customers’ expectations. Our technology empowers customers to quickly resolve their issue without speaking with a customer care agent, reducing friction and increasing customer satisfaction.
Low code/no code
Our customer engagement platform easily integrates with the systems and applications you already use. Quickly and easily connecting your CRM, CIS, and legacy systems for a seamless customer experience.
Connect with clicks or code
Message Broadcast gives you flexible platform access via web and secure APIs.
Add omnichannel communications to your existing applications with our platform APIs.
Create, manage, and deploy mission-critical messaging programs with our web based interface.