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Customer Engagement

Deliver impactful experiences that influence customer behavior and drive strategic business outcomes at scale

Turn your customers into brand advocates

Drive loyalty by anticipating customer needs and reducing their effort. Our customer engagement platform makes it easy to curate, deploy, and manage interactions across all channels

Personalize
Deliver personalized interactions that influence and inspire your customers
Communicate
Engage audiences across digital and traditional touchpoints throughout the customer journey
Engage
Transform one-way communication into two-way customer conversations
Unify
Leverage structured and unstructured data to deliver contextually relevant interactions
Connect
Easily integrate with your CRM, customer care, and marketing solutions to support highly contextual customer engagements
Collect

Keep customer and preference information up to date with our intelligent workflows that automatically collect and correct your customers’ information during their interactions with your brand

Effortless customer care without investing extra effort

Proactive communication reduces call center costs by informing customers with the right information at the right moment

Customer Satisfaction

Improve customer satisfaction levels with proactive support that delivers better brand experiences

Operational Excellence

Free up your live agents to resolve high-value customer needs by leveraging the power of AI and machine learning

Data Enrichment

Unify disparate data silos and automatically enrich customer information for hyper-personalized communications

Support Costs

Reduce operating expense by exposing self-service tools that intelligently migrate customer care interactions to cost-saving automated interactions

Problems We Solve

Untimely delivery of relevant communications at scale

Disparate sources of customer data

Inaccurate customer data

Low digital channel opt-in rates

Low program enrollment

Staying compliant with changing industry regulations

Results

27%

Opt Over from Voice to SMS

83%

Increase in Communication Delivery Speed

64%

Increase in Resource Productivity

24%

Decrease in Inbound Call Center Activity

19%

Increase in Program Enrollment

21%

Preference Ingest Rate/Per Contact

Customer Engagement

By the end of 2020, customer engagement will overtake price and product as the key brand differentiator.

 

-Source: Walker

OMNICHANNEL COMMUNICATIONS

True omnichannel Engagement

Consumers expect the freedom to communicate with your business on their terms – when, where, and how they want. Our engagement platform is built around your customer, giving them the flexibility to begin their journey in one channel and continue over another, seamlessly and without friction.

UNIFY CUSTOMER DATA

Understand your customers

We transform customers into brand ambassadors, intelligently anticipating their  intent and automating the resolutions that delight them. Our platform matches your campaign and program objectives with next-action recommendations that result in predictable and desired customer behavior.

SEGMENTATION AND TARGETING

Smart Segmentation

Take personalized engagements to new heights with our embedded audience segmentation tools. Our CX platform lets you create audience segments using any number of customer attributes so you can match the right message with the right audience at the right time.

AUTOMATION

Get time back with automation

Leverage our behavior-based automation and workflows to streamline your day-to-day operations. Triggers are easily customized for your customer segments to support predictable resolutions across every digital touchpoint.

CONNECT YOUR DATA

Deep integrations

Our platform unifies disparate data to orchestrate the customer journey. We make it easy to integrate your existing systems with turnkey solutions that minimize effort for your internal IT resources.

ANALYTICS

Measure the impact

Our customer insight engine automates the customer interactions that drive your strategic business outcomes. Whether your focus is to raise customer affinity, increase operational efficiencies, or drive revenue growth, we empower you with the technology and expertise to do it.

Connect with clicks or code

Message Broadcast gives you flexible platform access via web and secure APIs

Platform APIs

Add omnichannel communications to your existing applications with our platform APIs.

Web Interface

Create, manage, and deploy mission-critical messaging programs with our web based interface.