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Telecommunications

Empowering carriers to be more capable, trusted, and profitable

The nation’s largest and most respected carriers use message broadcast to differentiate themselves as market leaders

 

Influencing a unified brand experience with a lower frequency of touch

 

Landline

Landline

Broadband

Broadband

Mobile

Mobile

Business solutions

Business Solutions

Satisfaction

Satisfaction

Technical support

Technical Support

Results driven interactions that reduce contact costs and build brand affinity

Personalize and manage every customer interaction across the relationship life cycle, from new customer activation to customer care and billing

New Customer Activation

Welcome new customers with personalized interactions that capture channel and content preferences reducing their effort to opt-in for personalized notifications, related services, and cross promotions.

Appointment Notifications

Reduce the costs associated with missed appointments and unnecessary truck rolls using personalized, proactive notifications that enable customers to confirm or change appointments without call center contact.

Customer Feedback Surveys

Identify the drivers influencing your customers’ satisfaction and improve the customer experience with personalized interactions that capture customer feedback across every channel at pivotal moments in the customer journey. Transform this actionable data by enabling real-time feedback to your customer care teams.

A/R Management and Collections

Digitally automate your billing and payment process to reduce customer effort and improve collection rates. Support an automated dialogue with your customer, aligning their individual circumstance toward predictable digital payment adherence without the necessity of a call center interaction.

Automated Service Notifications

Increase customer satisfaction and reduce unnecessary truck rolls and call center interactions with automated alerts. Predictably measure the probability of a call center interaction at the customer level to support the right communication, at the right time, over a preferred channel.

Effortless Customer Self-Service

Consumers expect direct and effortless paths to solve issues on their own over their preferred channels. Our virtual assistant technology automates your customer conversations using the power of AI, reducing friction while avoiding a CSR interaction. Customers are empowered with intelligent self-service tools to resolve issues on their terms.

%

Telecommunications

Telecommunications

By 2023, over 35% of roles in CSP organizations will either be new or redesigned.

-Gartner

OMNICHANNEL COMMUNICATIONS

True omnichannel Engagement

Consumers expect the freedom to communicate with your business on their terms – when, where, and how they want. Our engagement platform is built around your customer, giving them the flexibility to begin their journey in one channel and continue over another, seamlessly and without friction.

Omnichannel communications
Unify customer data

UNIFY CUSTOMER DATA

Understand your customers

We transform customers into brand ambassadors, intelligently anticipating their  intent and automating the resolutions that delight them. Our platform matches your campaign and program objectives with next-action recommendations that result in predictable and desired customer behavior.

SEGMENTATION AND TARGETING

Smart Segmentation

Take personalized engagements to new heights with our embedded audience segmentation tools. Our CX platform lets you create audience segments using any number of customer attributes so you can match the right message with the right audience at the right time.

Segmentation and targeting
Automation

AUTOMATION

Get time back with automation

Leverage our behavior-based automation and workflows to streamline your day-to-day operations. Triggers are easily customized for your customer segments to support predictable resolutions across every digital touchpoint.

CONNECT YOUR DATA

Deep integrations

Our platform unifies disparate data to orchestrate the customer journey. We make it easy to integrate your existing systems with turnkey solutions that minimize effort for your internal IT resources.

Connect your data
Analytics

ANALYTICS

Measure the impact

Our customer insight engine automates the customer interactions that drive your strategic business outcomes. Whether your focus is to raise customer affinity, increase operational efficiencies, or drive revenue growth, we empower you with the technology and expertise to do it.

Connect with clicks or code

Message Broadcast gives you flexible platform access via web and secure APIs.

Platform APIs

Add omnichannel communications to your existing applications with our platform APIs.

Web Interface

Create, manage, and deploy mission-critical messaging programs with our web based interface.