Healthcare
Streamline patient care and influence desired behaviors
Our platform streamlines patient care and improves outcomes for the most respected brands in healthcare.
Patient
Surveys
Create innovative experiential surveys to capture feedback and better understand your patient. Integrate patient engagement, education, and wellness with our digital companion applications. Improve satisfaction and outcomes while collecting valuable feedback for informed decisions.
Proactive Patient Alerts
Leverage two-way automated interactions to advise and influence patients with information they need to know. Our programs span the healthcare continuum. Programmatically hyper-personalize interactions such as appointment reminders/confirmations, prescription reminders, copay assistance, risk evaluation and mitigation strategies (REMS) and open enrollment administration.
Personalized SMS/MMS Messaging
Communicate one-to-one with patients, HCP, and caregivers using rich images, GIFs, videos, audio and text to drive more engaging interactions. Enable patients to use their mobile devices to securely send documentation such as EOB’s and EOP’s.
Mobile
Wallet
Modernize the patient experience by enabling patients to use their mobile wallet for purchases and discounts. Promote technology that seamlessly enables copay cards and benefits to be stored on your patient’s mobile device with a single click. Dynamically update card benefits and engage patients using lock-screen communications to reduce abandonment.
Multi-Factor Authentication
Protect confidential patient information with our proprietary multi-factor authentication applications that confirm patient identity upon app login, web login or call center interaction.
Mobile Copay Assistance Coupons
Affordability is a necessary component of all medication marketing strategies. Track and monitor patient redemption of digital coupons delivered at the right moment to the right location on the patient’s mobile device. Provide a modern, efficient, and effective experience for copay enrollment, coupon assistance and digital redemption.
Healthcare
Innovators can lower distribution costs and improve adherence to clinical protocols by moving the delivery of care much closer to the homes of patients, providing services that take advantage of their established behavior patterns, or both.
-McKinsey & Company
OMNICHANNEL COMMUNICATIONS
True omnichannel Engagement
Consumers expect the freedom to communicate with your business on their terms – when, where, and how they want. Our engagement platform is built around your customer, giving them the flexibility to begin their journey in one channel and continue over another, seamlessly and without friction.
UNIFY CUSTOMER DATA
Understand your customers
We transform customers into brand ambassadors, intelligently anticipating their intent and automating the resolutions that delight them. Our platform matches your campaign and program objectives with next-action recommendations that result in predictable and desired customer behavior.
SEGMENTATION AND TARGETING
Smart Segmentation
Take personalized engagements to new heights with our embedded audience segmentation tools. Our CX platform lets you create audience segments using any number of customer attributes so you can match the right message with the right audience at the right time.
AUTOMATION
Get time back with automation
Leverage our behavior-based automation and workflows to streamline your day-to-day operations. Triggers are easily customized for your customer segments to support predictable resolutions across every digital touchpoint.
CONNECT YOUR DATA
Deep integrations
Our platform unifies disparate data to orchestrate the customer journey. We make it easy to integrate your existing systems with turnkey solutions that minimize effort for your internal IT resources.
ANALYTICS
Measure the impact
Our customer insight engine automates the customer interactions that drive your strategic business outcomes. Whether your focus is to raise customer affinity, increase operational efficiencies, or drive revenue growth, we empower you with the technology and expertise to do it.
Platform APIs
Add omnichannel communications to your existing applications with our platform APIs.
Web Interface
Create, manage, and deploy mission-critical messaging programs with our web-based interface.