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Healthcare

Improve patient relationships, reduce administrative costs, and improve outcomes

Streamline patient care and influence desired behaviors

Our platform streamlines patient care and improves outcomes for the most respected brands in healthcare.

Patient
Surveys

Develop surveys to gather patient experience feedback and insights. Enhance patient engagement, education, and wellness through our integrated companion applications.

Proactive Patient Alerts

Leverage two-way automated interactions to update and influence patients with appointment and prescription reminders/confirmations, and copay assistance.

Personalized SMS/MMS Messaging

Communicate one-on-one with patients and caregivers using multi-media to drive engagement. Enable patient mobile device use to securely send documentation such as EOB’s and EOP’s.

Mobile
Wallet

Enhance patient experiences with mobile wallet use for transactions and discounts, and enabling easy storage of copay cards and benefits.

Multi-Factor Authentication

Protect patient information with multi-factor authentication applications to confirm patient identity on app login, web login, or call center interaction.

Mobile Copay Assistance Coupons

Monitor patient redemption of timely, location-specific digital coupons on mobile devices. Prioritize affordability in medical marketing strategies.

Healthcare

Innovators can lower distribution costs and improve adherence to clinical protocols by moving the delivery of care much closer to the homes of patients, providing services that take advantage of their established behavior patterns, or both.

-McKinsey & Company

OMNICHANNEL COMMUNICATIONS

True omnichannel Engagement

Engage with customers on their terms, their chosen time and their preferred channels. Our platform enables seamless channel transitions, ensuring a frictionless, flexible customer journey for an effortless experience.

UNIFY CUSTOMER DATA

Understand your customers

Create customer brand advocates by intelligently predicting their intentions and automating satisfying resolutions. Our platform aligns campaign goals with actionable insights to drive expected and favorable customer actions.

SEGMENTATION AND TARGETING

Smart Segmentation

Elevate personalized engagement with integrated audience segmentation tools. Our Customer Experience (CX) platform segments audiences based on customer attributes, ensuring timely and relevant messaging.

AUTOMATION

Get time back with automation

Leverage behavior-based automation and workflows to streamline your day-to-day operations. Triggers are easily customized for your customer segments to support predictable resolutions across every digital touchpoint.

CONNECT YOUR DATA

Deep integrations

Integrate data sources seamlessly to streamline the customer journey. With our turnkey platform solutions, simplify systems integration and reduce IT staff workloads.

ANALYTICS

Measure the impact

Automate interactions to advance strategic business goals with our customer insight engine. This includes enhancing customer loyalty, boosting operational efficiency, and growing revenue. 

Platform APIs

Add omnichannel communications to your existing applications with our platform APIs.

Web Interface

Create, manage, and deploy mission-critical messaging programs with our web-based interface.