Utilities
Problems We Solve
Low SMS Opt-In Rates
High Inbound Call Volume
Inaccurate Customer Data
Disparate Data Sources
High Operating Expenses
Gathering Customer Preferences
Results
27%
83%
64%
24%
19%
21%
Your Transformational Journey
Capable
The inability to support meaningful conversational interactions at scale
The Solution
Technology, session flows and best practices supporting the world’s most favored brands
Trusted
Inaccurate data stored on disparate legacy systems
The Solution
Conversational session flows that validate and correct disparate data within the customer interaction updating orphan data and resulting in one single system of truth
profitable
High call center activity with elongated call durations
The Solution
Engaging interactions that recognize intent and predictably drive and empower customers to self-service
Why Work With Us?
Built By Utilities, For Utilities
We’ve built our solutions in collaboration with the leading utilities in the country
Profitability for Clients
Our digital channel migration strategies reduce operating costs and empower your customer by delivering the right self-service technologies through 2-way conversational interactions
Experts at Driving Behavior
Consent, influence, and desired behavior are the critical building blocks to successful customer engagement
We Help Our Clients Win Awards
Gold Winner
Gold Winner
Silver Winner
Silver Winner
Customer Success Case Studies
SOUTHERN CALIFORNIA EDISON
Southern California Edison (SCE) partnered with Message Broadcast to strengthen their wildfire mitigation efforts and ensure the safety of their customers. In this case study, you will learn how SCE:
- Increased resource productivity by 64%
- Improved notification execution times by 83%
- Provided timely, relevant, and accurate emergency communications
- Automated executive approvals
What Our Clients Say
“The Message Broadcast platform enables JEA to automate the personalized interactions our customers expect, at a fraction of the cost and with the speed and reliability we’ve come to expect.”
David Goldberg
Director, Customer and Community Engagement
Jacksonville Electric Authority