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Utilities

Empowering utility companies to become more capable, trusted, and profitable
Florida Power & Light Company logo
Southern California Edison logo
Entergy logo
conEdison logo
Duke Energy logo
Pacific Gas & Electric Company logo

Problems We Solve

Low SMS Opt-In Rates

High Inbound Call Volume

Inaccurate Customer Data

Disparate Data Sources

High Operating Expenses

Gathering Customer Preferences

Results

Opt over from Voice to SMS

27%

Opt Over from Voice to SMS
Increase in communication delivery speed

83%

Increase in Communication Delivery Speed
Increase in resource productivity

64%

Increase in Resource Productivity
Decrease in inbound call center activity

24%

Decrease in Inbound Call Center Activity
Increase in program enrollment

19%

Increase in Program Enrollment
Preference ingest rate per contact

21%

Preference Ingest Rate Per Contact

Your Transformational Journey

Capable

Challenge
The inability to support meaningful conversational interactions at scale

The Solution
Technology, session flows and best practices supporting the world’s most favored brands

Trusted

Challenge
Inaccurate data stored on disparate legacy systems

The Solution
Conversational session flows that validate and correct disparate data within the customer interaction updating orphan data and resulting in one single system of truth

profitable

Challenge
High call center activity with elongated call durations

The Solution
Engaging interactions that recognize intent and predictably drive and empower customers to self service

Why Work With Us?

Built by utilities, for utilities

Built By Utilities, For Utilities

We’ve built our solutions in collaboration with the leading utilities in the country

Profitability for clients

Profitability for Clients

Our digital channel migration strategies reduce operating costs and empower your customer by delivering the right self-service technologies through 2-way conversational interactions

Experts at driving behavior

Experts at Driving Behavior

Consent, influence, and desired behavior are the critical building blocks to successful customer engagement

We Help Our Clients Win Awards

Southern California Edison logo

Gold Winner

Southern California Edison logo

Gold WinneR

Duke Energy logo

Silver Winner

Duke Energy logo

Silver Winner

Customer Success Case Studies

Duke Energy Logo

DUKE ENERGY

Duke Energy, the second largest energy company in the nation, relies on Message Broadcast during a crisis to communicate effectively with millions of their customers through SMS, voice, and email channels. In this case study, you will learn how during Hurricane Florence, Duke Energy:

  • Converted 90% of communications to mobile and self service
  • Eliminated delivery latency for critical communications
  • Increased customer satisfaction and mitigated human error
SCE Logo

SOUTHERN CALIFORNIA EDISON

Southern California Edison (SCE) partnered with Message Broadcast to strengthen their wildfire mitigation efforts and ensure the safety of their customers. In this case study, you will learn how SCE:

  • Increased resource productivity by 64%
  • Improved notification execution times by 83%
  • Provided timely, relevant, and accurate emergency communications
  • Automated executive approvals

What Our Clients Say

The Message Broadcast platform enables JEA to automate the personalized interactions our customers expect, at a fraction of the cost and with the speed and reliability we’ve come to expect.”

 

David Goldberg

Director, Customer and Community Engagement

Jacksonville Electric Authority