The Customer Experience Platform for the World’s Most Admired Brands
Cross channel Interactions | preference management | privacy compliance
Moments That Matter
Say Something
Conversations
Moments That Matter
Our Proprietary Technology and Session Flows Result in Significantly Higher Rates of Resolution, Customer Consent and Preference Capture
“When it comes to service, companies create loyal customers primarily by helping them solve their problems quickly and easily.
Conventional wisdom holds that to increase loyalty, companies must ‘delight’ customers by exceeding service expectations. A large-scale study of contact-center and self-service interactions, however, finds that what customers really want (but rarely get) is just a satisfactory solution to their service issue.”
Mobile Moments
Mobile Moments Redefine Every Customer Relationship
The relevance of production notifications should be leveraged as a catalyst to conversational interactions. Giving customers the information they need, before they have to ask, shapes how customers perceive their interactions with your company. Importantly, companies that are winning at customer experience are going further, anticipating intent and exposing the conversational session flows that reduce effort. Properly executed this practice transcends a production message into a mobile moment and incorporates self-service tools to enroll, educate, transact, confirm, resolve and select or infer a preference.
Distinction
Problems We Solve
Reliability
Enterprise Grade Infrastructure
Redundant Geographically Dispersed Cyber Centers
Gateway Carrier Multi-Point Connectivity
Proprietary regional routing and throttling technology
24 / 7 / 365 Network Operations Centers
Quality
Direct Gateway Access to the world’s largest carriers for both voice and SMS delivering faster speed, higher reliability, and lower cost
Scaled TDM and SIP on one unified platform providing higher levels of quality, deliverability and detection
- Real time utterance driven session flows providing dynamic conversational interactions
Compliance
Daily Carrier Disconnect Data
Daily Carrier Porting Data
Proprietary Opt-Over Applications supporting TCPA/CTIA/MMA
- In-House Regulatory, Consent & Compliance Experts
Security
Physical and Logical Enterprise System Segregation
HIPAA Compliant
PCI DSS Audited/Certified
- SSAE-16 Datacenters, SOC 1 Type II and SOC 3
Transparency
Unprecedented visibility and Central Control
API and point to point feedback
Unified Real-Time reporting and dashboards
Project Managers dedicated to your success
Expertise & Insight
Dedicated In-House Development Engineers
Best of Breed Solutions Architects
- Labs Division-18 Year History Engineering Influence
RESULTS
Flawless Compliance
Proprietary preference capture from both selection and inference
Intent identification with embedded Self-Serve applications
Benefits
Dramatically higher opt-over
Lower Customer Effort, Call Center Activity & Cost
- Higher Customer Satisfaction, Loyalty & Spend
Interactions
Coordinate Automated Communications
