Dramatically increase preference capture, by selection or inference, from within your conversational interactions
Garner insight by reducing friction
Preference and Attribute Capture
Next Best Action Decisioning
Digital Channel Migration
77% of consumers say that companies should let them decide how they can contact them.
Gather Preference in Motion
Collecting high-quality customer data is paramount to your business’ operational success. Continuously collecting, organizing, and expounding your customer data exposes a granular 360-degree view of your audience. Using a combination of omnichannel orchestration and proprietary interactive experience we promote conversational interactions that interpret your customers preference by recognizing their behavior, inference or selection.
Proactive Preference Centers
Respecting customer preference is vital to successful communications. Our customer engagement platform transforms your automated interactions into conversational preference centers. Using purpose-built augmentations, personalized and dynamic message flows are automatically applied to outbound and inbound communications that collect, set, update, and verify customer attributes, including missing account information and channel preferences.
RESPONSIVE PREFERENCE PORTALS
Administrative self-help tools are vital to meeting the modern customers’ expectations. Our web portals host online preference selection within the web sites of the world’s most favored brands. In addition, our call center tools provide the administrative tools and transparency to support call center interactions, empowering your CSR’s and reducing the average lengths of their calls.
EMBEDDED MIGRATION TOOLS
Reducing the effort required to migrate between channels increases engagement and mitigates the abandonment of intent. Our digital migration tools identify the missing information or next best action for an individual customer and provide a low effort path to promote desired behavior. Augmenting these tools within existing e-mail, voice, and SMS interactions is vital to successful channel orchestration resulting in much higher levels of engagement.
IMPRESS WITH PREFERENCE
Communicate with your customers on their terms: what, where, when, and how they want. Our built-in preference workflows intelligently capture your customers’ preferences within your conversational interactions. We unify these interactions across voice, chat, email, text, supporting a personalized digital relationship with your customers.
ACQUIRE ACTIONABLE INSIGHTS
Predicting trends and extracting insight starts with an understanding of your customers’ interests and preferences. Our native data collection methods help you gather customer insights to identify patterns at the group and individual customer level.
Programmatically align and manage industry and Federal regulatory frameworks inclusive of TCPA, TSR, CTIA and HIPAA . Our out-of-box preference workflows capture Express Written Consent and validate right party contact, exposing opportunities to lift enrollment for new products and services.
Low-Code / No-Code Integrations
Our customer engagement platform integrates with the systems and applications you already use. Effortlessly connect your CRM, CIS, CX, and legacy systems with minimal effort on your internal IT resources to deliver a seamless, integrated customer experience.
Connect with clicks or code
Message Broadcast gives you flexible platform access via web and secure APIs.
Add omnichannel communications to your existing applications with our platform APIs.
Create, manage, and deploy mission-critical messaging programs with our web based interface.