While hurricanes bring devastation through powerful winds and flooding, they also leave many people vulnerable to utility scams across various communication channels. In September 2024, the Cybersecurity and Infrastructure Security Agency (CISA) warned of a spike in...
In the face of increasingly severe weather events and aging infrastructure, the utility industry has been forced to adapt and innovate at an unprecedented rate. Recent years have seen high-profile crises that have tested the resilience of power grids across the US,...
With threats ranging from extreme weather events to cyber-attacks on utilities, emergency preparedness is critical to keeping customers informed and safe. For utilities just starting this journey, focusing on the most critical actions first can make a significant...
When natural disasters strike, essential utility services provided become even more critical. Electricity powers emergency responses, water is vital for survival and sanitation, and gas fuels heating and cooking. The reliability of these services can significantly...
Utility companies are turning to artificial intelligence to reinvent customer communications, according to industry experts. In a recent Chartwell webinar, Paul Watkins from Message Broadcast and Chris Huff from Base64.ai demonstrated how virtual assistants, powered...
Utility companies are at a crossroads as the demand for instant information becomes the norm: should they take the step of automatically enrolling customers in outage notifications? Chartwell Inc.’s latest report, “A Guide to Auto-Enrollment for Outage...
The convergence of advanced data analytics, artificial intelligence, and multi-channel communication platforms is reshaping how utility companies manage outage information. From artificial intelligence predicting restoration times to mobile apps that provide real-time...
The energy and utilities sector is foundational to our daily lives, providing essential services that keep our homes and businesses running smoothly. However, this critical infrastructure is increasingly targeted by cybercriminals. Recent reports have highlighted a...
Recent research by Chartwell Inc., a leading information provider for the utility industry, has identified key trends in how utilities are keeping customers informed during power outages. Their comprehensive study, based on data collected from 44 utilities between...
In August 2023, the Maui wildfires caused extensive damage across the Hawaiian island, resulting in significant loss of life and property. As the fire spread through Lahaina, utility companies faced dual challenges: protecting critical infrastructure and maintaining...
