With threats ranging from extreme weather events to cyber-attacks on utilities, emergency preparedness is critical to keeping customers informed and safe. For utilities just starting this journey, focusing on the most critical actions first can make a significant...
When natural disasters strike, essential utility services provided become even more critical. Electricity powers emergency responses, water is vital for survival and sanitation, and gas fuels heating and cooking. The reliability of these services can significantly...
Utility companies are turning to artificial intelligence to reinvent customer communications, according to industry experts. In a recent Chartwell webinar, Paul Watkins from Message Broadcast and Chris Huff from Base64.ai demonstrated how virtual assistants, powered...
Utility companies are at a crossroads as the demand for instant information becomes the norm: should they take the step of automatically enrolling customers in outage notifications? Chartwell Inc.’s latest report, “A Guide to Auto-Enrollment for Outage...
The convergence of advanced data analytics, artificial intelligence, and multi-channel communication platforms is reshaping how utility companies manage outage information. From artificial intelligence predicting restoration times to mobile apps that provide real-time...
The energy and utilities sector is foundational to our daily lives, providing essential services that keep our homes and businesses running smoothly. However, this critical infrastructure is increasingly targeted by cybercriminals. Recent reports have highlighted a...
Recent research by Chartwell Inc., a leading information provider for the utility industry, has identified key trends in how utilities are keeping customers informed during power outages. Their comprehensive study, based on data collected from 44 utilities between...
In August 2023, the Maui wildfires caused extensive damage across the Hawaiian island, resulting in significant loss of life and property. As the fire spread through Lahaina, utility companies faced dual challenges: protecting critical infrastructure and maintaining...
As the demand for instant, effective communication grows, the traditional customer service model is being revolutionized by the advent of artificial intelligence (AI) and advanced communication technologies. Enter chatbots— dynamic tools transforming the fabric of...
Timely and effective communication during power outages is essential for both utilities and their customers. Despite technological advances, many utilities still face challenges in managing their internal communications effectively during outages, leaving significant...
