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Harnessing AI for Enhanced Utility Customer Engagement

Harnessing AI for Enhanced Utility Customer Engagement

Utility companies are turning to artificial intelligence to reinvent customer communications, according to industry experts. In a recent Chartwell webinar, Paul Watkins from Message Broadcast and Chris Huff from Base64.ai demonstrated how virtual assistants, powered...
The Evolution of Chatbots and Their role in Operational Workflows

The Evolution of Chatbots and Their role in Operational Workflows

As the demand for instant, effective communication grows, the traditional customer service model is being revolutionized by the advent of artificial intelligence (AI) and advanced communication technologies. Enter chatbots— dynamic tools transforming the fabric of...