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Customizing Communication Strategies Based on Regional Risks

Customizing Communication Strategies Based on Regional Risks

The 2023–2024 Winter Reliability Assessment from the North American Electric Reliability Corp. (NERC) has clearly warned about the elevated risk of blackouts in extreme winter conditions across much of North America. Climate change, rising energy demand, and natural...
Human Touch and Technology in Modern Customer Service 

Human Touch and Technology in Modern Customer Service 

Have you ever talked to a chatbot only to wish for a human on the other end? The dance between technology and the human touch is more intricate in the rapidly evolving customer service landscape.   Customers expect service that meets and exceeds their...
Hyper-Personalizing The Customer Experience 

Hyper-Personalizing The Customer Experience 

Businesses are changing how they communicate with customers’ ever-evolving expectations in this highly connected digital era. Utility companies are no exception.  In today’s landscape, where customer experience reigns supreme, hyper-personalized...
Mastering Team Communication for Lifesaving Results 

Mastering Team Communication for Lifesaving Results 

As we become more heavily reliant on an uninterrupted power supply, energy crises, and subsequent power outages can have severe consequences for both the public and businesses. The ability to communicate effectively during such emergencies is crucial in minimizing the...
Supercharging Energy Crisis Response for Diverse Consumers

Supercharging Energy Crisis Response for Diverse Consumers

In today’s global society, utilities and government agencies face the formidable challenge of effectively communicating with diverse consumer groups, especially during energy emergencies. One solution lies in leveraging technologies that enable various levels of...