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Hyper-Personalizing The Customer Experience 

Hyper-Personalizing The Customer Experience 

Businesses are changing how they communicate with customers’ ever-evolving expectations in this highly connected digital era. Utility companies are no exception.  In today’s landscape, where customer experience reigns supreme, hyper-personalized...
Mastering Team Communication for Lifesaving Results 

Mastering Team Communication for Lifesaving Results 

As we become more heavily reliant on an uninterrupted power supply, energy crises, and subsequent power outages can have severe consequences for both the public and businesses. The ability to communicate effectively during such emergencies is crucial in minimizing the...
Supercharging Energy Crisis Response for Diverse Consumers

Supercharging Energy Crisis Response for Diverse Consumers

In today’s global society, utilities and government agencies face the formidable challenge of effectively communicating with diverse consumer groups, especially during energy emergencies. One solution lies in leveraging technologies that enable various levels of...
Harnessing Customer Preferences When the Lights Go Out 

Harnessing Customer Preferences When the Lights Go Out 

Winter storms can be a beautiful yet treacherous force of nature, capable of causing widespread disruption and damage to power infrastructure. In recent years, we’ve witnessed a surge in the frequency and intensity of winter storms, leaving utilities companies...
Customizing Communication Strategies Based on Regional Risks

Customizing Communication Strategies Based on Regional Risks

The 2023–2024 Winter Reliability Assessment from the North American Electric Reliability Corp. (NERC) has clearly warned about the elevated risk of blackouts in extreme winter conditions across much of North America. Climate change, rising energy demand, and natural...
Powering Up the Holidays: A Guide to Festive Readiness

Powering Up the Holidays: A Guide to Festive Readiness

As we enter the festive season, utility companies and providers have a golden opportunity to enhance customer service and prep everyone for potential winter challenges. Inspired by FEMA’s #WinterReady campaign, urging individuals to identify and reduce...
5 Ways to Publicize Your Flex Pay Program

5 Ways to Publicize Your Flex Pay Program

Infographic Download Now 5 WAYS TO PUBLICIZE YOURFLEX PAY PROGRAM Proactive outreach has proven effective in encouraging flex pay enrollments — here are 5 ways to increase...
SCE Case Study

SCE Case Study

Case Study Download Case Study Southern California Edison Southern California Edison (SCE) partnered with Message Broadcast to strengthen their wildfire mitigation efforts and ensure the safety of their customers. In this case study, you will learn how SCE: Increased...