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Insurance

Purpose-built solutions that personalize policy holder interactions to build brand affinity, improve operational efficiencies, and grow the bottomline

Improve relationships and reduce contact costs

Insurance carriers across the U.S. use our automated proactive applications to engage policyholders and agents.

Reduce customer effort
Reduce Customer Effort
Optimize touchpoints to minimize effort and enhance the customer experience.
Improve customer retention
Improve Customer Retention

Develop lasting relationships with policyholders that extend beyond the length of their current policy.

Activate new customers
Activate New Customers

Provide agents and customers with timely and personalized experiences.

Purpose-Built Insurance Solutions

Our insurance solutions personalize policyholder interactions to build brand affinity, improve operational efficiencies, and grow the bottom line.

Proactive alerts and notifications

Proactive Alerts and Notifications

Tell customers what they want to know, on the channel of their choice before they ask. The relevance of this initial notification exposes an opportunity to engage, enroll and transact turning a notification into a true mobile moment.

Streamlined application process

Streamlined Application Process

Automatically deliver premium quotes, reminders to provide missing information as well as authorizations and denials, with interactive options including the ability to connect in real-time to an agent. Reduce inbound and outbound call center volume.

A/R management and collections

A/R Management and Collections

Avoid getting to the point of cancellation with proactive notifications. Our automated A/R management programs leverage automated notices and dynamic payment options to improve payment and collection cycles by as much as 80% while saving time and reducing costs.

Online customer service

Online Customer Service

Use our talk to an expert solution to bring a personal dimension to online self-service. When customers are online and need help, we connect them to the right expert in real time. Whether it’s the customer’s designated agent or a call center.

Marketing communications

Marketing Communications

Once customers have expressly opted-in, deliver information about new opportunities, products, and offers, automatically customized to their customer profile. We simplify the coordination of upsell and cross-sell campaigns across all digital channels.

Appointment scheduling

Appointment Scheduling

Reduce missed appointments and last-minute cancelations with automated appointment scheduling and proactive reminders that enable customers to confirm or change appointments without call center interaction.

%

Automation

Insurance

Automation can reduce the cost of a claims journey by as much as 30%

-McKinsey & Company

OMNICHANNEL COMMUNICATIONS

True omnichannel Engagement

Consumers expect the freedom to communicate with your business on their terms – when, where, and how they want. Our engagement platform is built around your customer, giving them the flexibility to begin their journey in one channel and continue over another, seamlessly and without friction.

Omnichannel Communications
Unify customer data

UNIFY CUSTOMER DATA

Understand your customers

We transform customers into brand ambassadors, intelligently anticipating their  intent and automating the resolutions that delight them. Our platform matches your campaign and program objectives with next-action recommendations that result in predictable and desired customer behavior.

SEGMENTATION AND TARGETING

Smart Segmentation

Take personalized engagements to new heights with our embedded audience segmentation tools. Our CX platform lets you create audience segments using any number of customer attributes so you can match the right message with the right audience at the right time.

Segmentation and targeting
Automation

AUTOMATION

Get time back with automation

Leverage our behavior-based automation and workflows to streamline your day-to-day operations. Triggers are easily customized for your customer segments to support predictable resolutions across every digital touchpoint.

CONNECT YOUR DATA

Deep integrations

Our platform unifies disparate data to orchestrate the customer journey. We make it easy to integrate your existing systems with turnkey solutions that minimize effort for your internal IT resources.

Connect your data
Analytics

ANALYTICS

Measure the impact

Our customer insight engine automates the customer interactions that drive your strategic business outcomes. Whether your focus is to raise customer affinity, increase operational efficiencies, or drive revenue growth, we empower you with the technology and expertise to do it.

Connect with clicks or code

Message Broadcast gives you flexible platform access via web and secure APIs.

Platform APIs

Add omnichannel communications to your existing applications with our platform APIs.

Web Interface

Create, manage, and deploy mission-critical messaging programs with our web based interface.