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Omnichannel Engagement

Optimize customer experience at every customer touchpoint

Empower your customer and influence predictable and desired behaviors

Reducing friction and delighting your customer across every channel

SMS
2-way personalized communications with exceptional speed
Voice
Natural conversational 2-way voice interactions leveraging the science of persuasion at scale
Email
Relevant and engaging experiences with low-effort paths to digital consent
Push
Actionable audience engagement and retention for your mobile application
RCS
Rich multimedia interactive experiences delivered in real time to your customers’ devices
MMS
Rich multimedia messaging, supporting audio, images, and video at scale

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Omnichannel Communication

Omnichannel Communication

65% of customers say that having their issues resolved in their chosen channels is the most important aspect of a good customer service experience.

 

Source: American Express

Communications

Blending expertise and science into exceptional customer experiences

Do more across all channels

Our communication platform delivers the technology and expertise necessary to cultivate a digital relationship with your customer over the channels they prefer. Today’s customer expects the flexibility to initiate a conversation in one channel and then continue that conversation on another. Favored brands deliver seamless coordination and continuity across SMS, MMS, RCS, Push, Email, Chat, and Voice.

Impress with Preference

Communicate with your customers on their terms: what, where, when, and how they prefer. Our built-in preference workflows intelligently capture your customers’ preferences within your conversational interactions, enhancing actionable data, maximizing effectiveness and supporting a personalized digital relationship.

Infrastructure

The world’s largest enterprises depend on Message Broadcast for their mission critical communication initiatives

Reliability

Our platform delivers five-nines reliability and availability through our network of geographically disparate data centers with multiple points of redundancy and no single points of failure. We deliver flexibility, scalability, and business agility to the nation’s most favored brands. Our management of customer communications for the world’s largest telecommunication carriers is a further testament of our commitment to reliability.

Speed

Aggregator status combined with our low-latency, high-throughput backbone ensures communications are delivered in seconds, not minutes.

Deliverability

Our direct carrier connections ensure best-in-class delivery rates with proof-of-delivery for all of your communications.

Compliance

The world’s most favored brands leverage our proven best practices and strong understanding of regulatory requirements, such as TCPA, TSR, CTIA, and support the unblemished compliance records of the companies we serve.

Customer Experience

Effortless customer engagement at scale

Frictionless customer experiences

Exceed your customers’ expectations without extra effort. Our engagement platform orchestrates your customers’ interactions as they move across channels to provide consistent and personalized experiences with each engagement. Channel orchestration ensures that your customer’s journey is seamless, no matter how simple or complex.

Plug-and-Play Integrations

Our platform unifies disparate data to orchestrate the customer journey. Our developer friendly APIs provide the flexibility to automate effective solutions supporting granular business rules and complex operational requirements. Our turnkey solutions minimize effort for your internal IT resources.

Operational Excellence

Efficiencies that reduce IT fatigue

Data Silos

Communicating with your customers has become increasingly complicated. As companies adopt more tools in the quest to uncover insights, customer attributes are often siloed across the organization, leading to inaccurate customer data and communication delays. Our platform unifies disparate data silos and automatically enriches customer information for hyper-personalized communications.

Get your time back

Quickly launch pre-built programs according to your playbook with easy-to-use content tools and templates. Curate and deploy ad-hoc campaigns with automated approval workflows to deliver millions of dynamic, personalized communications per hour over your customers’ channels of choice.

Metrics that matter

Whether you are evaluating engagement rates from a customer awareness campaign or monitoring real-time customer behavioral metrics, dynamic reporting can be consumed with our APIs, viewed within our dashboards, or easily integrated into your existing applications.

Connect with clicks or code

Message Broadcast gives you flexible platform access via web and secure APIs

Platform APIs

Add omnichannel communications to your existing applications with our platform APIs.

Web Interface

Create, manage, and deploy mission-critical messaging programs with our web based interface.