Call Center Deflection
Proactively deliver on customer intent, before they need to ask
Call Center Deflection
Customers really want (but rarely get) is just a satisfactory solution to their service issue
-Harvard Business Review
The Message Broadcast Difference
Low-code/No-code turnkey integrations enabling legacy systems to meet modern customer expectations
Embedded consent and preference management tools automating TCPA, HIPAA, and industry regulatory frameworks
Cross Channel Orchestration
Relevant and contextual conversations over the channels your customers prefer
Robust reporting and dashboard tools delivering predictive and adaptive insight
Intelligent workflows with embedded decision logic that understands intent and provides useful tools for self-resolution
Embedded augmentations that align the relevance of your communication with the tools your customer needs for self-resolution
Application logic that understands where your customer is in their journey and provides the guidance and education necessary to encourage their next best action
Throttling logic to dynamically align engagement rates with call center activity resulting in predictable workforce coverage and customer success
77% of consumers say that companies should let them decide how they can contact them.
When every second counts
The majority of call center interactions occur in reaction to an event. Studies have shown that 67% of consumers are dissatisfied merely by the necessity of interacting with a call center. Today’s consumer favors the brands that require the least amount of effort. We provide technology that understands the customer journey, identifies intent, and delivers the tools that allow the customer to resolve their issue over the channels they prefer.
Conversations and Chatbots
AI-powered case resolution
Consumers expect direct and effortless paths to solve issues on their own over their preferred channels. Our virtual assistant technology automates your customer conversations using the power of AI, reducing friction while avoiding a CSR interaction. Customers are empowered with intelligent self-service tools to resolve issues on their terms.
Shaping Brand perception
Controlling your brand’s narrative is critical to protecting and shaping public perception. Our platform listens across all digital touchpoints and social media to detect customer sentiment and manages targeted interactions to proactively influence positive customer sentiment.
Effortless customer care
Great customer service also exposes paths for self-resolution when a customer initiates an interaction over their preferred channel. Understanding intent and delivering a contextually relevant interaction is key to meeting your customers’ expectations. Our technology empowers customers to quickly resolve their issue without speaking with a customer care agent, reducing friction and increasing customer satisfaction.
Low code/no code
Our customer engagement platform integrates with the systems and applications you use. Leverage our APIs to connect your CRM, CIS, and legacy systems for a seamless customer experience.
Add omnichannel communications to your existing applications with our platform APIs.
Create, manage, and deploy mission-critical messaging programs with our web-based interface.