Unify all your lines of business on a single platform
Three of the top five largest U.S. banks use Message Broadcast to differentiate themselves as market leaders.
AUTOMATED OMNICHANNEL COMMUNICATIONS HARMONIZED ACROSS ALL LINES OF BUSINESS
Retail / Commercial Banking
Banks must find the combination of digital and personal interactions that match the preference of the local markets they serve.
-McKinsey & Company
Predictably influence desired behavior
Automate and personalize every form of customer interaction and transaction to reduce friction and increase loyalty.
Billing Collections and Payments
Our automated programs improve collection rates by as much as 80% while reducing costs. Using a combination of automated notices and interactive payment options, we remove friction from the payment process.
From credit applications to funding, get the process started, deliver applications, issue completion reminders or requests for missing documentation, provide status, and issue approval notifications all automatically.
Take advantage of multi-factor authentication which allows confirmation of the customer’s identity via customer-specific ID and device data, before login or access to sensitive information.
Account Activity Alerts and Notifications
Let customers know when their account balance or status is at a point they specify. Notify them when their electronic payments or wired funds arrive – or when a credit card is over the limit.
Fraud Detection and Management
Proactively notify customers of abnormal activity and minimize the impact of identity theft by providing options for immediate response, on any channel, including a real-time bridge to live agents.
Successful Login Alerts
Provide alerts each time a successful login occurs, giving your customer peace of mind and the ability to interrupt an unauthorized session. Leverage the Mobile Moment during right party access to offer guidance.
By the end of 2020, customer engagement will overtake price and product as the key brand differentiator.
True omnichannel Engagement
Consumers expect the freedom to communicate with your business on their terms – when, where, and how they want. Our engagement platform is built around your customer, giving them the flexibility to begin their journey in one channel and continue over another, seamlessly and without friction.
UNIFY CUSTOMER DATA
Understand your customers
We transform customers into brand ambassadors, intelligently anticipating their intent and automating the resolutions that delight them. Our platform matches your campaign and program objectives with next-action recommendations that result in predictable and desired customer behavior.
SEGMENTATION AND TARGETING
Take personalized engagements to new heights with our embedded audience segmentation tools. Our CX platform lets you create audience segments using any number of customer attributes so you can match the right message with the right audience at the right time.
Get time back with automation
Leverage our behavior-based automation and workflows to streamline your day-to-day operations. Triggers are easily customized for your customer segments to support predictable resolutions across every digital touchpoint.
CONNECT YOUR DATA
Our platform unifies disparate data to orchestrate the customer journey. We make it easy to integrate your existing systems with turnkey solutions that minimize effort for your internal IT resources.
Measure the impact
Our customer insight engine automates the customer interactions that drive your strategic business outcomes. Whether your focus is to raise customer affinity, increase operational efficiencies, or drive revenue growth, we empower you with the technology and expertise to do it.
Why Work With Us?
Serving the nation’s largest and most respected financial institutions for over two decades.
Digital channel migration strategies, conversational session flows and advanced decision logic, resulting in predictable influence at scale.
Delivering consent, influence, and desired behavior, the critical building blocks to successful customer engagement
Connect with clicks or code
Message Broadcast gives you flexible platform access via web and secure APIs.
Add omnichannel communications to your existing applications with our platform APIs.
Create, manage, and deploy mission-critical messaging programs with our web based interface.