Select Page

Finance

Delivering the omnichannel imperative to retail finance

Unify all your lines of business on a single platform

Three of the top five largest U.S. banks use Message Broadcast to differentiate themselves as market leaders.

AUTOMATED OMNICHANNEL COMMUNICATIONS HARMONIZED ACROSS ALL LINES OF BUSINESS

    Lending

    Lending
    Retail and commercial banking

    Retail / Commercial Banking

    Wealth management
    Wealth management
    Consumer finance and credit cards
    Consumer Finance/Credit Cards
    Retirement planning
    Retirement Planning
    Auto finance
    Auto finance

    Finance

    Banks must find the combination of digital and personal interactions that match the preference of the local markets they serve.

    -McKinsey & Company

    Predictably influence desired behavior

    Automate and personalize every form of customer interaction and transaction to reduce friction and increase loyalty. 

    Billing collections and payments

    Billing Collections and Payments

    Our automated programs improve collection rates by as much as 80% while reducing costs. Using a combination of automated notices and interactive payment options, we remove friction from the payment process.

    Application workflow

    Application
    Workflow

    From credit applications to funding, get the process started, deliver applications, issue completion reminders or requests for missing documentation, provide status, and issue approval notifications all automatically.

    Multi-factor authentication

    Multi-Factor Authentication

    Take advantage of multi-factor authentication which allows confirmation of the customer’s identity via customer-specific ID and device data, before login or access to sensitive information.

    Account activity alerts and notifications

    Account Activity Alerts and Notifications

    Let customers know when their account balance or status is at a point they specify. Notify them when their electronic payments or wired funds arrive – or when a credit card is over the limit.

    Fraud detection and management

    Fraud Detection and Management

    Proactively notify customers of abnormal activity and minimize the impact of identity theft by providing options for immediate response, on any channel, including a real-time bridge to live agents.

    Login alerts

    Successful Login Alerts

    Provide alerts each time a successful login occurs, giving your customer peace of mind and the ability to interrupt an unauthorized session. Leverage the Mobile Moment during right party access to offer guidance.

    Customer Engagement

    By the end of 2020, customer engagement will overtake price and product as the key brand differentiator.

    -Source: Walker

    OMNICHANNEL COMMUNICATIONS

    True omnichannel Engagement

    Consumers expect the freedom to communicate with your business on their terms – when, where, and how they want. Our engagement platform is built around your customer, giving them the flexibility to begin their journey in one channel and continue over another, seamlessly and without friction.

    Omnichannel communications
    Unify customer data

    UNIFY CUSTOMER DATA

    Understand your customers

    We transform customers into brand ambassadors, intelligently anticipating their  intent and automating the resolutions that delight them. Our platform matches your campaign and program objectives with next-action recommendations that result in predictable and desired customer behavior.

    SEGMENTATION AND TARGETING

    Smart Segmentation

    Take personalized engagements to new heights with our embedded audience segmentation tools. Our CX platform lets you create audience segments using any number of customer attributes so you can match the right message with the right audience at the right time.

    Segmentation and targeting
    Automation

    AUTOMATION

    Get time back with automation

    Leverage our behavior-based automation and workflows to streamline your day-to-day operations. Triggers are easily customized for your customer segments to support predictable resolutions across every digital touchpoint.

    CONNECT YOUR DATA

    Deep integrations

    Our platform unifies disparate data to orchestrate the customer journey. We make it easy to integrate your existing systems with turnkey solutions that minimize effort for your internal IT resources.

    Connect your data
    Analytics

    ANALYTICS

    Measure the impact

    Our customer insight engine automates the customer interactions that drive your strategic business outcomes. Whether your focus is to raise customer affinity, increase operational efficiencies, or drive revenue growth, we empower you with the technology and expertise to do it.

    Why Work With Us?

    Trusted screen

    Trusted

    Serving the nation’s largest and most respected financial institutions for over two decades.

    Predictable arrow

    Predictable

    Digital channel migration strategies, conversational session flows and advanced decision logic, resulting in predictable influence at scale.

    Proven people

    Proven

    Delivering consent, influence, and desired behavior, the critical building blocks to successful customer engagement

    Platform APIs

    Add omnichannel communications to your existing applications with our platform APIs.

    Web Interface

    Create, manage, and deploy mission-critical messaging programs with our web based interface.