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Visual SMS

Increase customer engagement without waiting for RCS

Delivering an SMS experience without equal

Interactive experiences across every touchpoint that incorporate self-service tools to enroll, educate, transact, confirm, resolve and select or infer a preference

 

Capabilities

Branded experience
Customer experience to fit your brand
Increased Engagement
Drive behavior with call to action buttons
Automated Responses
AI powered customer resolution for increased customer satisfaction
Rich Media
Use photos, videos, audio, and surveys to create rich, engaging experiences

Channel Opt-over

Gather consent and SMS opt-in within conversational interactions, leveraging customer preference and persona to deliver relevant and engaging omni-channel experiences. Our web-based platform and robust set of omnichannel APIs harmonize your communications across the entire customer journey.

Channel Opt-over

Gather consent and SMS opt-in within conversational interactions, leveraging customer preference and persona to deliver relevant and engaging omni-channel experiences. Our web-based platform and robust set of omnichannel APIs harmonize your communications across the entire customer journey.

PROGRAM ADOPTION

Visual SMS provides the essential session flows necessary for a variety of initiatives such as program enrollment, automated resolution and deferred payment assistance. A familiar interface empowers your customer with a friction-free path to administrate, transact and resolve.

DIGITAL PAYMENTS

Visual SMS influences significantly higher numbers of customers and late adopters to digital payment participation. Our intuitive session flows and turnkey integrations reduce effort for customers as well as your IT resources.

DIGITAL PAYMENTS

Visual SMS influences significantly higher numbers of customers and late adopters to digital payment participation. Our intuitive session flows and turnkey integrations reduce effort for customers as well as your IT resources.

DigiTal Wallet

Today’s customer is loyal to the brands that reduce effort. Visual SMS supports the automated distribution of digital wallet cards making it easy for your customer to enroll, redeem and transact. From coupons, to loyalty cards, or copay and savings assistance cards, our digital wallet functionalities deliver remarkable results. 

Customer Preference

Collect preference and valuable customer insight within your conversational interactions. Visual SMS interprets your customers’ preferences by recognizing their behavior, inference, and selection, significantly outperforming legacy preference portals.

Customer Preference

Collect preference and valuable customer insight within your conversational interactions. Visual SMS interprets your customers’ preferences by recognizing their behavior, inference, and selection, significantly outperforming legacy preference portals.

Benefits

Provide a rich experience across all devices
Enhance visual brand awareness
Capture significantly higher rates of engagement

 

Invoke functionality on the mobile device (picture capture, calendar entry, etc.)

INCOMPARABLE

Maximizing your response rate is critical to monetizing your customer experience spend. Visual SMS dramatically increases engagement by intelligently matching the right experience, to the right customer, at the right time in their journey. Our visual session flows define the brands we serve and exponentially increase desired behavior and automated resolution.

Device-Agnostic

Unlike RCS, Visual SMS is supported across all devices ensuring the ubiquitous of an unrivaled customer experience.

Fully BRanded and Engaging CX

We make it easy to deliver a fully branded experience. With Visual SMS, you have complete design control using unlimited branding abilities, images, and color schemes. Our intuitive session flows reduce effort and predictably influence the customer’s next best action.

Interactive Experiences

Delivering an app-like experience without the need for a mobile app. Leveraging built-in support for user-generated multimedia, and the ability to invoke smart device functionality, customers can more easily enroll, transact, confirm and resolve.

Identify Sentiment

Dynamic session flows that identify sentiment, reduce friction and resolve intent. Understanding the customers intent, persona and sentiment ensures a higher level of customer care. Our sentiment engine dynamically responds to convert your brand detractors into your most prominent brand champions.

Workflows

Our platform Capture follow-up responses from customers during critical moments with survey triggers and feedback requests based on specific and meaningful activity. With direct integrations with the platforms you already use, surveys can be triggered from within your applications that syncs customer feedback back to your CRM or data warehouse.

Multi-Language

REMOVE LANGUAGE BARRIERS

Accurately translate your communication into your customers’ preferred languages. With support for over 75 languages, your customer feedback is never lost in translation.

Robust Analytics

Actionable data

Understand how your customers perceive their experiences with your brand. Our real-time feedback engine lets you visualize survey performance and responses down to the individual customer. We make it easy to surface trends and recognize patterns across groups using built-in segmentation tools that let you define your audience segments utilizing any number of customer characteristics.

Use Cases

Customer Satisfaction (CSAT)

Measure your customer’s satisfaction with each brand interaction

Customer Effort Score (CES)

Identify areas to reduce customer friction and increase brand affinity by measuring the customer’s effort required to resolve their support needs

Customer Preferences

Capture preferences during program enrollment such as payment thresholds, balance alerts and email address information

Program Enrollment  

Increase program enrollment rates and save your customers time and money with deferred payment assistance and copay programs