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Hyper-Personalizing The Customer Experience 

Hyper-Personalizing The Customer Experience 

Businesses are changing how they communicate with customers’ ever-evolving expectations in this highly connected digital era. Utility companies are no exception.  In today’s landscape, where customer experience reigns supreme, hyper-personalized...
Supercharging Energy Crisis Response for Diverse Consumers

Supercharging Energy Crisis Response for Diverse Consumers

In today’s global society, utilities and government agencies face the formidable challenge of effectively communicating with diverse consumer groups, especially during energy emergencies. One solution lies in leveraging technologies that enable various levels of...
Harnessing Customer Preferences When the Lights Go Out 

Harnessing Customer Preferences When the Lights Go Out 

Winter storms can be a beautiful yet treacherous force of nature, capable of causing widespread disruption and damage to power infrastructure. In recent years, we’ve witnessed a surge in the frequency and intensity of winter storms, leaving utilities companies...