Utilities face mounting pressure to maintain reliable service amid extreme weather events, wildfires, and aging infrastructure challenges. With an 83% increase in weather-related outages (U.S. Department of Energy) and 65% of customers frustrated by impersonal utility...
Energy is essential for modern life—heating homes, lighting communities, and powering vital devices. Yet recent economic strains and global fuel price fluctuations have made it increasingly difficult for many households to keep up with their monthly utility bills....
Nearly 20 million American households are struggling with utility bills, resulting in an unprecedented $19.5 billion in missed payments. As this crisis deepens, utility companies face mounting pressure to address affordability while maintaining reliable service. Watch...
With 2025 upon us, the utility industry finds itself at a pivotal moment in customer communications. Electricity demand rebounded by 1.8 percent in 2024 and sustained growth is expected through 2025, leading utilities to face the dual challenge of managing...
While hurricanes bring devastation through powerful winds and flooding, they also leave many people vulnerable to utility scams across various communication channels. In September 2024, the Cybersecurity and Infrastructure Security Agency (CISA) warned of a spike in...
In the face of increasingly severe weather events and aging infrastructure, the utility industry has been forced to adapt and innovate at an unprecedented rate. Recent years have seen high-profile crises that have tested the resilience of power grids across the US,...
