COVID Response
Improve communication, and engage your community
Responding together
During these challenging times, our thoughts are with the people affected and the workers serving on the front lines to help our communities. At Message Broadcast, we are working to ensure the safety of your employees and customers by providing tools to inform and communicate.
CUSTOMER EXPERIENCE Mindset
Sending en mass customer communications with the hope of contacting the right part is both archaic, wasteful, and incompatible to the challenges of COVID-19. A one-size-fits-all tactic to customer engagement will not benefit your customers, especially during the current conditions.
The success of our rapid response to this pandemic reveals the ability of personalized digital engagement to provide an essential customer experience during these perilous times. Our Customer Engagement Solutions Team enables you to:
- Help your anxious clients stay informed by relevant and personalized digital communications
- Provide one-to-one communication at scale
- Improve customer experience in ways that also address efficiency and economy
- Build trust by doing the right thing to achieve a competitive advantage
COVID Programs
Contact us to learn more about how we’re helping our clients respond to COVID19 related programs.
- Deferred Payment Programs
- Financial Customer Assistance Programs
- Collections Relief
- Credit card fee waivers
- Demand-side Management Programs
- TOU Pricing
- No-contact outside pickup appointments for Appliance Recycling Programs
- Assuring customer that their service is reliable during the crisis
- Provide alerts and warnings about scams