How to Communicate During Unplanned Telecom Outages
How utilities can maintain communication
and customer trust when networks fail.
On February 22, 2024, one of the nation’s largest telecom providers experienced a widespread outage that impacted customers across the United States. During the event, customers were unable to make or receive calls, send texts, or access data services. While most utilities did not face operational disruptions, customer communications became a significant challenge.
What if your customers couldn’t reach you during a crisis? How would your utility respond if SMS, email, and IVR were suddenly unavailable? This webinar explores the vulnerabilities in utility communication strategies and offers practical solutions to ensure resilience in the face of unexpected outages.
Unlock Critical Insights TO PREPARE YOUR UTILITY
Proactive Crisis Planning
Learn how to build a robust redundancy strategy that keeps your utility connected
to customers, even when telecom networks fail.
Communication Channels
Discover how utilities can leverage
over-the-top (OTT) messaging, multi-carrier strategies, and Wi-Fi-based communications to maintain customer contact.
Regulatory Considerations
Understand how major outages attract regulatory scrutiny and what steps your
utility can take to prepare for future incidents.
MEET YOUR SPEAKERS
Paul Watkins
Director of Product Strategy
Paul Watkins has over 12 years of utility industry experience. He came from Duke Energy where he led digital strategy and new product development. He has served on industry advisory boards, been a guest speaker at Stanford University, and provides industry product strategy consulting.
Jim Peterson
Chief Solutions & Strategy Officer
With over 20 years of experience in IT, telecommunications redundancy, and crisis communication strategies, Jim specializes in developing and implementing robust communication continuity plans. His expertise helps utilities ensure uninterrupted customer engagement during outages and critical events.
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