How Top Utility Leaders are Strengthening Their Contact Systems Against Disruptions

With increasing threats to critical infrastructure—whether from cyberattacks, system failures, or extreme weather events—utilities must build redundancy and resiliency into their customer contact systems. In this exclusive webinar, Message Broadcast and Chartwell bring together industry experts to discuss real-world strategies to safeguard customer communications, maintain operational efficiency, and ensure regulatory compliance.

What You’ll Learn

✅  Building a Resilient Contact System
Learn how leading utilities are designing their systems for redundancy and securing alternative communication channels.

✅  Cybersecurity and Risk Management Strategies
Gain insights into protecting customer contact systems from cyber threats and ensuring compliance with regulatory standards.

Why This Webinar is Essential

In today’s world, disruptions to customer contact systems aren’t a question of if—but when. Utilities must be prepared to manage system outages, cyber threats, and crisis communication effectively. This webinar provides actionable insights and real-world examples to help utility leaders build stronger, more resilient contact systems that can withstand disruptions and maintain customer confidence.