TCPA Safe Harbor Guidelines & Conservation Best Practices
Navigating Compliance & Conservation in Utility Communications
This is your opportunity to gain actionable knowledge on navigating TCPA regulations and optimizing messaging strategies that not only comply with legal requirements but also improve customer experience and grid reliability.
In today’s regulatory landscape, ensuring TCPA compliance while effectively communicating with customers is critical for utilities. This on-demand webinar provides essential insights into TCPA Safe Harbor Guidelines and best practices for energy conservation messaging. Learn from industry experts how to minimize legal risks, enhance customer engagement, and leverage proactive communication strategies to drive energy conservation efforts.
MEET YOUR SPEAKERS
Paul Watkins
Director of Product Strategy,
Message Broadcast
Paul Watkins has over 12 years of utility industry experience. He came from Duke Energy where he led digital strategy and new product development. He has served on industry advisory boards, been a guest speaker at Stanford University, and provides industry product strategy consulting.
William Raney
Partner,
Copilevitz, Lam & Raney
William provides counsel on compliance with telemarketing laws including registrations, do-not-call issues and other consumer protection issues. He advises clients regarding privacy laws including the California Consumer Privacy Act (CCPA) and the EU’s General Data Protection Regulation (GDPR) .
What You’ll Learn
The latest TCPA compliance requirements for utility communications
Stay ahead of evolving regulations with a clear understanding of TCPA requirements for utility outreach. Learn what types of customer communications are permissible under TCPA and how to ensure compliance while maintaining effective engagement.
Best practices for energy conservation messaging to drive customer action
Learn how utilities are successfully engaging customers to reduce energy demand through targeted conservation messaging. Explore strategies that encourage voluntary participation in demand response programs while enhancing customer satisfaction.
How to mitigate legal risks while keeping customers informed
Avoid costly legal pitfalls by implementing proactive compliance measures. Discover how to structure your messaging, maintain proper consent records, and leverage safe harbor protections to minimize exposure to legal challenges.
Real-world case studies, including insights from Winter Storm Elliott
See how real-world utilities have navigated compliance challenges and executed effective conservation campaigns. Gain insights from Winter Storm Elliott, where proactive messaging achieved significant load reductions and helped prevent widespread outages.
RESOURCES
Addressing customer affordability in challenging times
Explore how utilities can support customer affordability, reduce missed payments, and maintain reliable service.
When every minute counts: mastering outage management today
Learn how AI-powered outage comms enhance reliability, improve customer trust, and streamline crisis response in the utility sector.
Integrating virtual assistants with AI for exceptional customer engagement
Discover how AI-driven virtual assistants are reshaping customer engagement, reducing operational costs, and improving efficiency in the utility sector.