Transforming Utility Communications: Integrating Virtual Assistants with Advanced AI for Exceptional Customer Engagement
Discover how AI-driven virtual assistants are reshaping customer engagement, reducing operational costs, and improving efficiency in the utility sector.
AI-powered virtual assistants are transforming the utility sector by automating customer interactions, enhancing data insights, and improving operational efficiency. In this webinar, Paul Watkins from Message Broadcast and Chris Huff from Base64 AI will showcase how generative AI and computer vision can streamline utility operations, reduce call center volume, and provide customers with seamless self-service options.
Our experts will explore real-world case studies, discuss common implementation challenges, and share strategies for overcoming IT security concerns, budgetary constraints, and executive buy-in. Whether you’re just starting with AI or looking to refine your approach, this session will equip you with actionable insights to enhance customer engagement and optimize your business processes.
After Watching This Webinar, You’ll Learn:
How AI-powered virtual assistants enhance customer engagement and reduce operational costs.
AI-driven automation ensures 24/7 availability, providing customers with immediate and accurate responses. By reducing call center workloads, human agents can focus on complex inquiries, improving service efficiency. Additionally, data-driven personalization creates more meaningful interactions, strengthening customer satisfaction and trust.
Practical use cases for AI in utilities, including bill assistance, outage reporting, and call deflection.
AI-powered billing assistants help customers understand charges, manage payments, and set up plans with ease. Automated outage reporting tools proactively inform customers about service disruptions and estimated restoration times, keeping them updated in real-time.
Strategies for overcoming common adoption challenges, such as IT security concerns and executive buy-in.
Implementing AI with built-in compliance ensures data privacy and security, addressing IT concerns effectively. Demonstrating ROI through pilot projects and success metrics helps secure leadership support for AI initiatives. Educating teams and stakeholders on AI benefits fosters a culture of adoption and collaboration.
MEET YOUR SPEAKERS
Paul Watkins
Director of Product Strategy
Paul Watkins has over 12 years of utility industry experience. He came from Duke Energy where he led digital strategy and new product development. He has served on industry advisory boards, been a guest speaker at Stanford University, and provides industry product strategy consulting.
Chris Huff
Chief Executive Officer
Chris Huff is an AI industry leader with extensive experience in automation and strategy. Before joining Base64 AI as CEO, he served as Chief Strategy & Growth Officer at Tungsten Automation and led Deloitte Consulting’s U.S. Public Sector Intelligent Automation practice.
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