Have you ever talked to a chatbot only to wish for a human on the other end? The dance between technology and the human touch is more intricate in the rapidly evolving customer service landscape. Customers expect service that meets and exceeds their...
The utility industry has faced a tumultuous few years, with extreme weather-related crises causing significant disruptions. According to the National Oceanic and Atmospheric Administration (NOAA), the U.S. witnessed 20 separate billion-dollar weather and climate...
In a world increasingly reliant on digital technology, the utility sector is undergoing a transformative shift. Responsible for providing essential services like electricity, gas, and water, utility providers have long been the backbone of modern society. But as we...
In our current digital age, with its near-instantaneous communication methods, specific technologies such as SMS and mobile alerts can play a critical and often lifesaving role in crisis situations. The energy sector relies heavily on effective communication...
The 2023–2024 Winter Reliability Assessment from the North American Electric Reliability Corp. (NERC) has clearly warned about the elevated risk of blackouts in extreme winter conditions across much of North America. Climate change, rising energy demand, and natural...
