Recent research by Chartwell Inc., a leading information provider for the utility industry, has identified key trends in how utilities are keeping customers informed during power outages. Their comprehensive study, based on data collected from 44 utilities between...
In August 2023, the Maui wildfires caused extensive damage across the Hawaiian island, resulting in significant loss of life and property. As the fire spread through Lahaina, utility companies faced dual challenges: protecting critical infrastructure and maintaining...
As the demand for instant, effective communication grows, the traditional customer service model is being revolutionized by the advent of artificial intelligence (AI) and advanced communication technologies. Enter chatbots— dynamic tools transforming the fabric of...
Timely and effective communication during power outages is essential for both utilities and their customers. Despite technological advances, many utilities still face challenges in managing their internal communications effectively during outages, leaving significant...
Severe weather events are becoming increasingly frequent and intense, causing significant disruptions, especially power outages – both planned and unplanned. Warmer temperatures lead to more frequent and intense heat waves, which can overload power grids and cause...
