After what has arguably been one of the most stressful years in recent history, it’s time to hit “reset” and plan for a better 2021. During this webinar, discover how leading utility JEA is building a resilient customer experience blueprint without breaking the bank. Joining the conversation is Message Broadcast, sharing a sneak peek of purpose-built tech utilities and what their customers can look forward to in the coming months.

Please join us as we:

• Discern what’s worth keeping (and scrapping!) from 2020
• Share how to adapt to ever-evolving customer expectations
• Balance the right amount of automation and personal touch

Speakers:

• Elisa Henry – Technology Executive, Message Broadcast
• Jay Magee, APR – Manager of Digital Communications, JEA

Moderator:

• Scott Johnson – Vice President, Chartwell Inc.