Webinar
December 17, 2020
11:00 a.m. Pacific
Day(s)
:
Hour(s)
:
Minute(s)
:
Second(s)
Setting the stage for 2021: Automating the Customer Experience
December 17, 2020
11:00 a.m. Pacific
After what has arguably been one of the most stressful years in recent history, it’s time to hit “reset” and plan for a better 2021. During this webinar, discover how leading utility JEA is building a resilient customer experience blueprint without breaking the bank. Joining the conversation is Message Broadcast, sharing a sneak peek of purpose-built tech utilities and what their customers can look forward to in the coming months.
Please join us as we:
- Discern what’s worth keeping (and scrapping!) from 2020
- Share how to adapt to ever-evolving customer expectations
- Balance the right amount of automation and personal touch
Speakers:
- Elisa Henry – Technology Executive, Message Broadcast
- Jay Magee, APR – Manager of Digital Communications, JEA
Moderator:
- Scott Johnson – Vice President, Chartwell Inc.