Select Page

Webinar Recording

December 17, 2020

11:00 a.m. Pacific








Setting the stage for 2021: Automating the Customer Experience

December 17, 2020
11:00 a.m. Pacific

After what has arguably been one of the most stressful years in recent history, it’s time to hit “reset” and plan for a better 2021. During this webinar, discover how leading utility JEA is building a resilient customer experience blueprint without breaking the bank. Joining the conversation is Message Broadcast, sharing a sneak peek of purpose-built tech utilities and what their customers can look forward to in the coming months.

Please join us as we:

  • Discern what’s worth keeping (and scrapping!) from 2020
  • Share how to adapt to ever-evolving customer expectations
  • Balance the right amount of automation and personal touch


  • Elisa Henry – Technology Executive, Message Broadcast
  • Jay Magee, APR – Manager of Digital Communications, JEA


  • Scott Johnson – Vice President, Chartwell Inc.