The 2023–2024 Winter Reliability Assessment from the North American Electric Reliability Corp. (NERC) has clearly warned about the elevated risk of blackouts in extreme winter conditions across much of North America. Climate change, rising energy demand, and natural...
The evolution of customer service, driven by technological advancements, has established new standards for business-customer interactions. And in a business environment where exceptional customer service is as imperative as the quality of products or services...
As the demand for instant, effective communication grows, the traditional customer service model is being revolutionized by the advent of artificial intelligence (AI) and advanced communication technologies. Gone are the days when chatbots were merely virtual...
Have you ever talked to a chatbot only to wish for a human on the other end? The dance between technology and the human touch is more intricate in the rapidly evolving customer service landscape. Customers expect service that meets and exceeds their...
The utility industry has faced a tumultuous few years, with extreme weather-related crises causing significant disruptions. According to the National Oceanic and Atmospheric Administration (NOAA), the U.S. witnessed 20 separate billion-dollar weather and climate...
In a world increasingly reliant on digital technology, the utility sector is undergoing a transformative shift. Responsible for providing essential services like electricity, gas, and water, utility providers have long been the backbone of modern society. But as we...
In our current digital age, with its near-instantaneous communication methods, specific technologies such as SMS and mobile alerts can play a critical and often lifesaving role in crisis situations. The energy sector relies heavily on effective communication...
Businesses are changing how they communicate with customers’ ever-evolving expectations in this highly connected digital era. Utility companies are no exception. In today’s landscape, where customer experience reigns supreme, hyper-personalized...
As we become more heavily reliant on an uninterrupted power supply, energy crises, and subsequent power outages can have severe consequences for both the public and businesses. The ability to communicate effectively during such emergencies is crucial in minimizing the...
In today’s global society, utilities and government agencies face the formidable challenge of effectively communicating with diverse consumer groups, especially during energy emergencies. One solution lies in leveraging technologies that enable various levels of...
Winter storms can be a beautiful yet treacherous force of nature, capable of causing widespread disruption and damage to power infrastructure. In recent years, we’ve witnessed a surge in the frequency and intensity of winter storms, leaving utilities companies...
