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Case Studies

In depth customer experiences

Customer Success Case Studies

Duke Energy Logo

DUKE ENERGY

Duke Energy, the second largest energy company in the nation, relies on Message Broadcast during a crisis to communicate effectively with millions of their customers through SMS, voice, and email channels. In this case study, you will learn how during Hurricane Florence, Duke Energy:

  • Converted 90% of communications to mobile and self service
  • Eliminated delivery latency for critical communications
  • Increased customer satisfaction and mitigated human error
SCE Logo

SOUTHERN CALIFORNIA EDISON

Southern California Edison (SCE) partnered with Message Broadcast to strengthen their wildfire mitigation efforts and ensure the safety of their customers. In this case study, you will learn how SCE:

  • Increased resource productivity by 64%
  • Improved notification execution times by 83%
  • Provided timely, relevant, and accurate emergency communications
  • Automated executive approvals